Field Service Technician II

Field Service Technician II

• Hourly range $18.00-$20.00, depending on experience.
• Monthly Technician Bonus
• Fleet Vehicle and gas card

Toshiba America Business Solutions, a leader in digital technology, is seeking a Field Service Technician II supporting the territory of Rochester, NY. We focus on far more than just equipment. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

Position Summary: Repair, service, and maintain office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintaining parts and supplies inventory at customer locations in assigned territories.

Responsibilities:

• Service and maintain customers' digital office equipment (copiers) in assigned territory.
• Repair copy and printer equipment-hardware and software related.
• Verify equipment functioning by completing test initiatives and final adjustments.
• Complete document service actions-service forms, reports, logs, and records.
• Ownership for accomplishing new requests; exploring opportunities to add value to position accomplishments.
• Maintain and service company office equipment and color systems on the customer premises.
• Perform copier machine modification and software upgrades/maintenance.
• Assess and troubleshoot customer software and hard copy orders for production problems or issues.
• Additional duties as assigned.

Qualifications:

• High School Diploma or GED
• Ability to lift 50 lbs. The job involves frequent bending, lifting, and reaching.
• A minimum of three years of experience in one or more of the following: technical repair and service of copier/office equipment or repair, installation, and training of Photo ID systems/software, printers, ID Badge, and Fingerprint equipment.
• Must have relevant certifications where appropriate and experience providing on-site service and repair to customers.
• Demonstrated experience with document management, MFP, and print devices.
• Good customer service skills are essential. Ability to multitask, prioritize assignments and work independently.
• Must be computer literate and have good electro-mechanical skills.
• Must have good communications skills (written and verbal), including tact and diplomacy when dealing with customers.
• Requires a valid state driver's license.

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package, including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan
• The company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email accommodationrequest@tabs.toshiba.com to request an accommodation.