Customer Project Specialist

POSITION SUMMARY

The customer project specialist is responsible for driving new customer implementations & existing customer projects through the sales cycle within agreed-upon timelines. Acting as the primary point of contact for assigned project opportunities, consisting of new customer implementations & existing customer projects. This role is responsible for ensuring seamless execution through all phases of the sales cycle, from project intake, pricing strategy, and pre/post-implementation support. This role ensures seamless coordination between internal departments and external customer stakeholders resulting in profitable sales growth.

Key responsibilities include:

*Utilizing analytical decision-making to establish appropriate pricing strategies.

*Collaborating with internal teams to evaluate customer requirements and identify suitable solutions.

*Providing consistent updates and feedback on project timelines/milestones both internally and externally.

*Facilitating clear and proactive communication regarding project opportunities and progress.

*Meets or exceeds execution KPI's and adheres to all department processes

This role demands strong organizational skills, strategic thinking, industry knowledge, technical product knowledge, and the ability to manage multiple projects simultaneously while maintaining a customer-centric approach.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Project Analysis & Proposal Development

*Analyze and intake customer product master-data to determine appropriate resource allocation and opportunity validity.

*Develop and complete project proposals, including price offers that align with customer needs and corporate profit objectives.

Pricing Strategy & Compliance

* Assess proposed pricing levels and recommend adjustments to ensure compliance with corporate pricing

strategies and profitability goals.

Communication & Coordination

* Serve as the customer's central point of contact for project-related communications.

* Drive consistent and transparent communication across internal departments and stakeholders to ensure

project alignment and timely execution.

Reporting & Feedback

* Provide detailed feedback to stakeholders on project status, timelines, and key milestones.

* Monitor project progress and proactively address potential delays or issues.

Quality & Sourcing Collaboration

* Collaborate with internal partners to ascertain quality requirements and sourcing strategies that meet

customer expectations and operational capabilities while also meeting company profit goals.

Process Improvement

* Identify opportunities to enhance productivity and efficiency across the operational organization.

* Implement best practices and continuous improvement initiatives to streamline project workflows.

* Perform other related duties as assigned to support departmental and organizational goals

EDUCATION, QUALIFICATIONS, SKILLS & ABILITIES

* A bachelor's degree in related field

* Minimum of 5-10 years of related experience or combination of education and experience.

* SAP/P21 skills are advantageous

* Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference

material

* Able to read and interpret documents such as training instructions, shipping tickets, procedure manuals, etc.

* Able to work with mathematical concepts such as graphs, statistics, percentages, and ratios.

* Ability to establish credibility, respect and trust from staff and external business partners.

* Strong Excel and PowerPoint skills. Working knowledge of other Microsoft Suite products.

* Excellent problem-solving abilities; able to gather virtual, temporary teams to solve time-critical issues, with

positive outcomes for the customers as well as for the company.

* Ability to lead, instruct and direct, both cross-functionally (peers in other departments) and within the

organization, across multiple geographies.

* Strategic thinker; uses creative and innovative problem solving in many types of diverse situations.

* Advanced Microsoft Excel skills

* Manage multiple projects with varying deadlines

* Analytical and problem-solving skills

* Strong judgement and decision-making skills

* Maintain valid driver's license, clean driving record, and travel.

* Travel as needed (10-15% estimate)