HR ServiceNow Manager

Genesis10
United States, California, Irvine
May 21, 2026
Genesis10 is currently seeking a HR ServiceNow Manager with our client in the real estate industry. This is a remote position. Compensation: $90,000 - $115,000 The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. The role is responsible for partnering and delivering items related to regional and global initiatives to align People Processes and Systems. The role will focus on delivering changes required to enable this global alignment and deliver on the functional product roadmap and associated improvements. People processes are interrelated, and this role will collaborate with other stakeholders, identifying process gaps and opportunities to simplify and enhance employee experiences when using ServiceNow (Case Management and Knowledge). The role will focus on the following products: ServiceNow HR Service Delivery, Knowledge Management and Employee Service Centre and related integrations. The role reports to the HR Lead, and partners with various stakeholders including the Regional People Operations Teams and Enterprise Platform teams, including Digital & Technology and Finance Processes. Responsibilities: Document requirements, procedures/protocols, process flows, approver levels, decision points, and all relevant information including devising and maintaining governance procedures and protocols. Work on enhancements related to ServiceNow both in the Case Management area and within the Knowledge Base. Own development of test scripts and managing testing. Combine experience and a critical eye to review and analyze existing processes, identifying bottlenecks, along with making recommendations for process and product improvements to deliver world class employee experience. Follow the client's global standards to document new processes and to problem solve through existing process and product challenges. Work with internal stakeholders to assess and identify areas of improvement within their tower process and product landscape, ensuring all product and process initiatives are consistent with governance standards and are aligned with Finance, Audit, SOX, Data Governance, other corporate functions, and statutory requirements. Have a solid technical understanding of the products within their tower, maintains and coordinates on Internal Platform documentation and business SOP documents as required. Leverage design, documentation, and implementation techniques to deliver world-class process solutions, including business requirements, testing, documentation, and production migration protocols. Independently conduct follow-up and more in-depth discussions with secondary stakeholders/process users where required. Identify training documentation needs, documents as required and ensures fully aligned to business and technical readiness. Basic Requirements: Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. HR ServiceNow experience required (HRSD). Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Extensive organizational skills with a strong inquisitive mindset. Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations. If you have the described qualifications and are interested in this exciting opportunity, please apply at www.genesis10.com. About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For perm-placement opportunity, our recruiter can talk you through the unique benefits of the client. For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website www.genesis10.com. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #INDGEN10