Intake Specialist

The Specialist will acknowledge receipt of complaints and grievances and provide the initial response to complainants; conduct pre-liminary fact finding as required to appropriately assess allegations based on Dallas College policies and applicable laws for assignment to the appropriate department and/or location. The Specialist will work closely with the Institutional Equity and Compliance Officer to coordinate the transfer of cases to investigators.

Required Knowledge, Skills and Abilities

• Demonstrated experience using Microsoft Office applications and document sharing tools.

• Effective communication skills, verbally and written, including demonstrated analytical and critical thinking skills,

• Demonstrated ability to present information in a clear and concise manner and the ability to summarize findings.

• Knowledge of Dallas College policies; familiarity with Title IX, Title VI, Title VII, ADA, Section 504, ADEA and other federal, state, and local non-discrimination laws as they relate to the higher education environment for students and employees.

• Demonstrated ability to learn and fairly apply Dallas College policies and internal Human Resources procedures.

• Ability to organize work effectively and prioritize objectives based on understanding of organizational policies and procedures.

• Ability to work with constituencies externally and internally including students, faculty, staff, and administrators.

• Ability to work in an environment of strict confidentiality with sensitive information, materials, and/or client interactions.

• Demonstrated ability to work independently and meet established timelines.

• Demonstrated interest in nondiscrimination compliance and related issues.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Bachelor's degree; three (3) years of related and progressively more responsible work experience in managing complaints or inquiries and conflict resolution in a college/university setting or equivalent complex organization.

• Official transcripts are required.

• Experience interpreting and applying complex laws and regulations.

• Must have valid Texas driver's license for off-site travel.

• Ability to work outside normal 8:00a - 5:00p work hours, Monday - Friday, if necessary.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Preferred Qualifications

• Knowledge of civil rights laws.

• Experience in higher education compliance and human resources or equivalent complex organization.

• Bilingual or multilingual preferred.

Key Responsibilities

• Develop and implement intake procedures and practices designed for tracking and monitoring for benchmark goals and productivity.

• Maintain regular communication and provide status reports.

• Collaborate with College Title IX Coordinators/Equity Officers, Human Resources, Accessibility Services to ensure appropriate complaint and/or grievance communication and notification.

• Manage complex and confidential issues, with minimal supervision, tact, and resourcefulness.

• Interpret and apply policies and procedures to maintain consistency and compliance.

• Establish and maintain effective work relationships with students, employees, and community members.

• Receive relevant evidence and records for investigations.

• Use interpersonal skills to effectively communicate in person, virtually, and in writing.

• May obtain professional certification through ongoing training and professional development.

• Completes required Dallas College Professional Development training hours per academic year.

• Perform other duties as assigned.