Outpatient Pharmacy Technician III

General Description:

The Outpatient Pharmacy Technician III is an advanced-level role responsible for performing highly complex pharmacy technician duties involved in the preparation and distribution of medications under the supervision of a licensed pharmacist. This role serves as a technical expert, mentor, and operational resource for Pharmacy Technician I and II staff and supports pharmacy leadership in optimizing workflow, compliance, and performance.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.

• Executes advanced clerical and operational functions, troubleshooting complex adjudication issues, resolving escalated patient and payer concerns, and addressing workflow barriers.

• Serves as the expert resource for all copay assistance and grant workflows, resolving highly complex cases and coaching Technician I and II staff to ensure consistency and compliance.

• Expertly prepares, retrieves, and labels prescriptions with exceptional accuracy and efficiency, proactively anticipating workflow needs and preventing delays in patient care.

• Oversees complex inventory management and purchasing activities, identifying trends, discrepancies, or risks, and recommending corrective actions.

• Manages complex billing, reimbursement, and payer challenges with expert-level accuracy and provides guidance to technicians across all levels.

• Leads and reinforces housekeeping, organization, and environmental safety standards within the pharmacy.

• Leads by example in safety and compliance practices, identifying potential risks or trends and escalating concerns to pharmacy leadership.

• Ensures proper storage and preservation of biologicals, vaccines, serums, and other medications requiring specialized handling.

• Acts as the primary escalation point for complex thirdparty issues and prior authorizations, providing troubleshooting expertise and coaching support.

• Demonstrates advanced expertise in OUH's patient assistance programs and traditional copay assistance workflows.

• Demonstrates expert-level understanding of 340B program requirements and compliance expectations.

• Supports medication therapy management (MTM) workflows as assigned.

• Successfully completes advanced annual skills assessments and competency validations.

• Serves as a primary mentor for Technician I and II staff, providing structured coaching, knowledge sharing, and performance feedback.

• Identifies system-level opportunities for workflow, safety, or accuracy improvements and collaborates with pharmacy leadership to implement enhancements.

General Responsibilities:

• Performs other duties as assigned.

Minimum Qualifications:

Education: Associate's degree required.

Experience: At least five (5) years of experience as a pharmacy technician required.

License(s)/Certification(s)/Registration(s) Required: Active permit as a Pharmacy Technician by the Oklahoma State Board of Pharmacy within 6 weeks of hire. National Pharmacy Technician Certification (CPhT) required.

Knowledge, Skills and Abilities:

• Advanced cash handling and reconciliation skills.

• Advanced pharmacy-related computer and math skills.

• Exceptional attention to detail and accuracy.

• Strong written and verbal communication skills adaptable to staff, leadership, and patient interactions.

• Ability to interpret and apply complex policies, procedures, and payer requirements.

• Advanced proficiency with Microsoft Office applications.

• Strong customer service focus with advanced problem-resolution capability.

• Proven ability to mentor staff and foster a collaborative, high-performing team environment.