Loan Operations Systems and Process Advancement Analyst

The Loan Operations Systems and Process Advancement Analyst is a process and technology-advancement focused role embedded within the business unit, responsible for identifying, evaluating, and enabling innovative technology solutions that drive operational efficiency, improved customer experience, and measurable business outcomes.

The analyst partners closely with corporate technology and other stakeholders to assess current capabilities, surface opportunities for improvement, and translate strategic initiatives into actionable technology enhancements and implementations. Key responsibilities include project management, document and maintain change control systems, conduct end-to-end process reviews, identify and implement efficiency improvements, develop and maintain operational reporting, and analyze data to support strategic initiatives.

Primary responsibilities include:

1. Project Management
   
   
   
   • Drive strategic technology initiatives and projects focused on modernization, innovation, and digital transformation.
   • Serve as project lead for high-impact technology implementations.
   • Spearhead discovery, simulation, and integration of advanced technologies, including AI assistants, autonomous agents, low-code platforms, and business intelligence tools.
   • 
     
     Build frameworks for change management, user testing, and operational rollouts to ensure smooth transitions and stakeholder adoption.
     
     
   
   
   
   

1. Improvement Analysis
   
   
   
   • Analyze data, processes, systems, technologies and translate into scalable, automated, and optimized technology-enabled solutions.
   • Design, optimize, and manage digital workflows and process automations using a mix of platforms such as Decisions, Microsoft Power Platform, Power BI, RPA, SQL, and Glean.
   • Continuously assess departmental workflows to identify areas for enhancement, automation, and better data utilization.
   • Lead business process improvement efforts by aligning technology capabilities with departmental goals- whether through new tool adoption or optimization of existing systems.
   
   
   
   

1. Solution Development
   
   
   
   • Translate identified technology-enabled solutions into practical processes that will improve efficiency and minimize potential errors.
   • Assist in development and testing phases for new, technology-based solutions.
   • Develop reporting, dashboards, queues, and other relevant tools to maximize current and future technology solutions.
   • Serve as the operational liaison between related Loan Operations business units and developers within the Corporate Technology team by managing triage, troubleshooting, and reviewing solutions for technology-related issues prior to implementation.
   
   
   
   

**Position is fully on-site, located in north Oklahoma City.

Position Requirements

To be considered, candidates must possess a bachelor's degree in Accounting, Finance, Entrepreneurship, Economics, MIS, Mathematics, Computer Science, Engineering or a related field, plus a minimum of 3 years experience as a business analyst, functional lead, or similar role, to include:

• Proficiency in data analysis, process mapping and requirements gathering
• Knowledge of industry-specific regulations and compliance standards
• Excellent communication, analytical and problem-solving skills

Additional qualifications include:

• Experience with project management tools and analytical tools (PowerBI)
• Proficiency in data analysis, process mapping and requirements gathering
• Knowledge of industry-specific regulations and compliance standards
• Passion for emerging technologies and their application in financial services
• Excellent communication, analytical and problem-solving skills
• Experience as a business analyst, functional lead, or similar role
• Experience in the financial services industry is highly preferred (loan or deposit operations, compliance, internal audit, credit, bank lending etc.)