New 
Student Services Director - DRS & Testing
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Mesa | |
 May 23, 2026 | |
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Student Services Director - DRS & Testing Job ID: 322783 Location: Mesa Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $84,346 - $109,650/annually DOE Grade 121 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Mesa Community College (MCC) is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training, and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 colleges in MCCCD. Learn more at https://www.mesacc.edu/. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary The Office of Disability Resource Services at Mesa Community College (MCC) is responsible for coordinating and leading compliance with the Americans with Disabilities Act regarding accommodations for students with disabilities. The department is responsible for providing all accommodations in multiple learning environments: such as physical and virtual classrooms, testing services, and any co-curricular sites, i.e., internships, externships, student teaching, events, etc. The institution is required by federal legislation, Americans with Disabilities Act Amendments Act (ADAAA) and Section 504 to provide services specifically outlined as accommodations for students with disabilities. DRS supports an exam administration center and additional departmental team members include Access Specialists, Alternative Format coordinators, and Deaf and hard of hearing services (DHH), which provides accommodations, interpreters, closed-captions, support, and communication access for the DHH population at MCC. Mesa Community College invites applications for a seasoned, dynamic, innovative, and accomplished change management leader to serve as the Director for Disability Resource Services. The incumbent will possess an advanced skill set to include: leadership knowledge, philosophy, and experience, high-level critical thinking and effective problem solving; strategies for continuous quality program improvement and personnel development; quickly adaptable to a fast-paced and ever-changing environment; effective written, verbal, and interpersonal skills. The position will oversee the administration and coordination of daily operations (including personnel, service delivery, programming, budget, and outreach) and administrative functions for student accommodation processes and student academic testing services. The incumbent will coordinate and provide overall policy management regarding ADA accessibility standards and ensure students disclosing a disability are provided reasonable programmatic and physical access accommodations to programs at MCC as mandated by Section 504 of the Rehabilitation Act, the Americans with Disabilities Act (ADA), and amendments to ADA. This individual acts as an advisory contact to ensure access, reasonable accommodations, and identify campus policies and practices that may negatively impact disabled individuals. The Director will also provide training and consultation, participate in grant-writing, and represent DRS on various projects and institutional committees (i.e., Behavioral Intervention Team, college enrollment management, compliance, etc.). In addition, the Director is also trained and serves as a Title IX investigator. The position is responsible for strategic operations and provides vision, leadership, departmental oversight, while acting as a campus and community resource to inspire progressive thinking about disability and accessibility, as well as ensure equal access and institutional compliance with federal and state statutes for students, guests, and visitors. The Director offers guidance and direction to faculty and staff as it relates to their work with students with disabilities in their classes and programs. Primary responsibilities include but are not limited to: campus compliance with federal, state, and local laws and policies, oversight of reasonable accommodation determinations; oversees and responds to and accurately and effectively resolves difficult or complex inquiries, requests and departmental complaints; coordination of the delivery and application of learning strategies to promote successful integration of students with disabilities; program development; technical support; operational assistance; environmental adaptations; and provide information to prospective students and educators regarding services for students with disabilities. The Director counsels and facilitates an interactive process with Student Affairs, campus leadership, faculty and staff on disability-related matters to solve access and disability-related student accommodation concerns across the disability spectrum. DRS is organized in the Division of Student Affairs. Reporting to the Dean, Student Development, the Director serves on the Student Affairs leadership team and to promote successful integration of students with disabilities within the college environment. The Director provides needs assessments; interprets documentation to determine reasonable and appropriate accommodations; coordinates the application of learning strategies, environmental adaptations, auxiliary aides, referrals, and provision of accommodations in accordance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990. The Director assumes responsibilities, with guidance from the Dean for the development and implementation of program goals, policies, and procedures that affect operations and curricular and co-curricular accessibility for current and prospective students with disabilities. An integral player in the Division, works closely with departments such as Academic Affairs, Veteran Services, Career Services, Student Conduct, Student Life, etc. In summary, this position requires seasoned leadership and specialized experience providing accommodations in an educational setting (preferably higher education setting) to students with various physical and non-physical disabilities. This position is responsible for assisting the Dean, Student Support Services and working collaboratively across divisions and colleges to ensure institutional compliance with the provisions of the Americans with Disabilities Act and Sections 504 of the Rehabilitation Act; coordinating appropriate accommodations for students with disabilities, promoting disability awareness to include: professional development and outreach to faculty and staff, and coordinating department staff activities and functions. The Director will support and implement the vision, mission, and values of Mesa Community College. Essential Functions 45% Leadership: Oversee and direct strategic planning, development, implementation, and evaluation of all DRS operations (including personnel, service delivery, programming, budget, and outreach) at two campus locations, as well as administrative functions for student accommodation processes and student academic testing services. Direct legally mandated academic accommodations and support services for students with disabilities in order to ensure equal access as per Section 504 of the Rehabilitation Act and the American with Disabilities Amendments Act. Mediate and address conflict with faculty/staff disability-related grievances regarding accommodations and/or accommodation implementation. Respond to and resolve difficult or complex inquiries, requests, and complaints. Collaborate with campus partners and external organizations to enhance support services and resources available to students. Evaluate and conduct routine program health assessments to determine relevance and effectiveness of departmental, processes, procedures, practices, services, materials, and technology for disabled students. Develop effective enrollment management strategies to engage, recruit, and retain students. Create effective and efficient tracking, monitoring, and recording systems to document student status. Interpret data to understand, assess, and advocate for student/departmental needs. Prepare reports and documentation as required for compliance and institutional purposes. Respond to inquiries requiring detailed knowledge of policies and procedures. Serve as an investigator in Title IX and other complaint procedures. Implement and maintain high standard routine practices to hire, supervise, evaluate, and train staff. Serve as an active member of the Student Affairs Managers Team, Disability Managers Council, Behavioral Intervention Team, etc. Engage in professional development opportunities to enhance skills and knowledge in-person, across the Maricopa Colleges, and/or virtually. Remain informed about current trends, research, and best practices in the field of disability services. Develop and maintain awareness of technological supports for students with disabilities. 45% Compliance: Ensure compliance and follow, understand, and adhere to federal, state, District Office, and institutional regulations/laws/policies and regulations such as Section 504 of the Rehabilitation Act and the American with Disabilities Act (ADA) and the ADA Amendments Act. Implement reasonable and appropriate accommodations based on documentation of disability provided by qualified diagnosticians; evaluate medical and other documentation to determine qualifying status of students with disabilities requesting reasonable accommodations. Provide reasonable accommodations, support services and auxiliary aids. Work closely with faculty/staff at both MCC campus locations to ensure administration of accommodations in a timely, appropriate, and efficient manner. Utilize DRS systems to effectively monitor student accommodations and communicate with students/ faculty. Maintain student confidentiality and prepare reports and documentation as required for compliance and institutional purposes. Ensure students' equal access to MCC's curricular and co-curricular activities. Consult with on- and off-campus medical, psychological, technology, and disability determination professionals in the review of student documentation as appropriate. Support a caseload of students and counsel them to better understand their disabilities and their MCC experience. Problem-solve and potentially refine strategies, assistive technologies, and/or reasonable accommodations. Connect students with relevant on- and off-campus resources and offer guidance and support in navigating dynamic, fast-paced learning environments. Embed learning opportunities to develop student self-advocacy skills and foster autonomy. Maintain accurate and confidential records of student requests, determinations, interactions, accommodations, and services provided. Track and monitor federal grants; prepare and monitor department budgets and other related budgets and operations. 5% Training and Building Awareness and Outreach: Plan and implement regular in-person in-service training and counsel faculty, staff, and administrators to develop an understanding and implementation of accommodation best practices and compliance for student equal access to curricular and cocurricular programs, events and activities. Develop and implement programs and workshops to raise disability awareness and foster an inclusive campus culture. Collaborate with district offices, colleges, divisions, and community organizations and serve as a liaison to promote inclusive teaching strategies, environments, and student services programs. Plan, implement, and participate in information sessions, New Student Orientation, and other events to introduce disability resources support services for new students and the campus community. Engage in professional development opportunities to enhance skills and knowledge. 5% Other duties as assigned Minimum Qualifications Master's Degree from a regionally accredited institution in education, legal studies, a social science field, a humanities field, public administration or related field and four years of related experience that includes two years of management and supervisory experience. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Minimum of two years of progressively responsible professional student services work experience, which includes experience in advising or working individually and in groups with young adults with disabilities in an educational or community setting, and in analysis and resolution of complex student accommodation and services problems. B. Comprehensive knowledge of Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act (ADA) of 1990 as amended. Experience with legal framework involving accommodations for students with disabilities and federal laws and regulations. Thorough knowledge of diagnostic assessments including medical, psychological, and educational documentation. C. Minimum of two years of supervisory, program development, and management experience with diverse professional staff across multiple business settings (i.e., agency, educational, or corporate). D. Experience in planning, implementing, and maintaining program assessment, budgets, and strategic/operational planning and reporting. E. Experience planning and implementing college-wide education and training for students, staff, and faculty on best practices and legal standards related to students' access to higher education F. Demonstrated current enrollment management knowledge and practice of students with disabilities in higher education (e.g. legal, socio-behavioral, educational, technology). G. One year of relevant full-time MCCCD experience during the previous two years. Special Working Conditions
How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Missing materials or incomplete employment history will not be considered. Additional materials received after the application deadline will not be accepted and cannot be used for pay placement, except for verification of employment letters for relevant paid positions listed on the resume you submitted with your application. Please ensure your materials clearly provide the following information.
Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar > Navigator > Self Service > Recruiting > Careers. Click on link for instructions on how to apply. Applicants who are not currently working for any of the MCCCD locations should apply at https://www.maricopa.edu/about/careers. If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at strategicstaffing@mesacc.edu prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time. MCCCD is an Equal Opportunity Employer. Posting Close Date Open until filled First Review June 9, 2026 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.erp.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322783&PostingSeq=1 jeid-91607c631b14ab48968c434d90d476e7 | |