Director, Centralized Business & Ops

Lincare Holdings

19387 U.S. 19 (Show on map)
May 26, 2026
This employee is responsible for managing specific centralized business processes for patient retention, optimizing processefficiency, improving patient experience/outcome, and patient Lifetime value. The employee also supports operationalprojects to improve efficiencies across the organization. Develops/leads projects and improves processes byidentifying and implementing new applications, system enhancements/hard stops/changes, workflowmodifications, etc. JOB FUNCTIONS Manages multiple centralized groups focused on improving patient retention and centralized sales activity Establishes and progressively improves patient lifetime value to support overall revenue growth Maximizes cross-selling activities/potential to improve revenue per patient Identifies, leads, and executes projects relating to process efficiency, remote patient engagement/management,and compliance improvements Performs ROI and Cost/Benefit analysis of new opportunities and presents findings Develops and follows through on special projects designed to achieve cost savings per budget/plan Participates in the implementation of resulting programs or procedural changes Identifies issues as they arise facilitate resolution of issues escalate to relevance as needed Monitors projects against implementation schedules Education Bachelor'sDegree,Required Master's Degree, Preferred Work Experience Seven or more years of overall general business and management capacity, Required Previous work history in DME industry, Preferred Managing centralized process/call centers, Preferred Data analytics/management, Preferred Knowledge, Skills, and Abilities Read, write, and perform mathematic calculations and the English languageeffectively Work independently, be detail-oriented with excellent organization Communicate independently and verbally with personable and effective speaking