Senior Solutions Engineer

The Senior Restaurant Solutions Engineer (SE) is a key member of the Int'l Technology team serving as technical advisory and solutions provider to our Brand Partners globally. In this role, you will translate business needs into scalable, supportable technical solutions across a broad technology ecosystem. This is a broad solutions engineering role with responsibility across solution design, architecture, implementation, vendor collaboration, and ongoing partner success. You will help shape technical approaches, de-risk implementations, and improve visibility and operational readiness across the platforms and services that support the business. While experience in restaurant technology is helpful, it is not central to the role. We are looking for strong end-to-end solutions engineering capability, including architecture, integration design, observability, cloud-enabled platforms, implementation support, and cross-functional execution. A great SE is a collaborative and energetic relationship-builder with excellent communication skills, sound technical acumen and cultural competence. This person operates with core values as a foundation within the team and outwardly cross functionally. Accountability, transparency, and passion for learning and sharing knowledge with the team is always top of mind. The SE will coordinate with the product team and project managers on several aspects of the Brand Partner needs including new restaurant openings (NRO), new market entries (NME), and ongoing Brand Partner success. This role will be based at the Global Support Center in Dallas.

WHAT YOU'LL DO

• Translate business needs into practical, scalable technical solutions.
• Lead solution design across systems, integrations, vendors, and operational workflows.
• Create architecture diagrams, data flow diagrams, integration plans, solution documentation, and related technical artifacts.
• Identify requirement gaps early and align stakeholders before design and implementation begin.
• Lead proof-of-concept efforts to validate technical approaches and reduce delivery risk.
• Evaluate vendor capabilities, technical maturity, and long-term fit.
• Support implementation activities including system configuration, integration planning, testing, deployment, and post-launch support.
• Partner with product, project management, vendors, and business stakeholders to improve delivery and ongoing solution effectiveness.
• Help design and implement observability capabilities across applications, integrations, and cloud-connected services, including monitoring, logging, alerting, dashboards, and tracing.
• Support DevOps and cloud engineering practices that improve deployment reliability, environment readiness, automation, and operational visibility.
• Contribute to incident readiness, root-cause analysis, support models, and performance monitoring standards.
• Participate in peer and architecture reviews. Including knowledge-sharing across the team.

WHAT YOU'LL NEED

• 7+ years of experience in solutions engineering, systems engineering, technical consulting, platform engineering, or similar roles.
• Experience designing technical solutions across multiple systems, platforms, vendors, and business workflows.
• Strong understanding of integrations, APIs, data flows, infrastructure, databases, operating systems, and cloud-connected platforms.
• Experience creating technical documentation and presenting technical concepts to both technical and non-technical audiences.
• Strong troubleshooting and problem-solving skills across application, integration, infrastructure, and vendor layers.
• Experience supporting implementations and production environments.
• Working knowledge of observability practices such as monitoring, logging, alerting, dashboards, and tracing.
• Exposure to cloud environments such as AWS, Azure, or GCP.
• Familiarity with DevOps concepts such as CI/CD, automation, deployment support, and operational readiness.
• Strong collaboration, communication, and relationship-building skills.
• Ownership mindset with the ability to move work from concept through completion.
• Experience in restaurant, retail, hospitality, franchise, or other multi-site environments.
• Familiarity with POS, digital ordering, payments, loyalty, CRM, web, or mobile platforms.
• Experience with observability tools such as Datadog, Splunk, Grafana, New Relic, Dynatrace, ELK, or similar.
• Experience with vendor evaluations, proof-of-concept planning, and architecture governance.
• Familiarity with foundational certifications such as CompTIA, Cisco, or AWS CCP.
• Experience with POS platforms such as NCR Aloha or Oracle Simphony, or other Retail POS systems

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.