Business Office Assistant

Description

Tides Family Services is a nonprofit organization that is committed to providing comprehensive support and resources to children, adolescents, and families facing various challenges. The overall mission of Tides is to provide services and supports that allow youth to live in a community-based setting. An \"Agency Without Walls\" our services are delivered in homes, communities, schools...wherever our youth are.

Position Overview:

The Business Office Assistant plays a key role in ensuring the smooth day-to-day operations of the organization. This position primarily works out of the Tides West Warwick location and provides administrative support to the Finance and Development departments. Responsibilities include providing front-office coverage, office coordination, records management, supply and office equipment oversight, meeting and event support, and general administrative assistance across the organization.

The ideal candidate is professional, organized, detail-oriented, and adaptable, with the ability to manage multiple priorities in a fast-paced, mission-driven environment while maintaining confidentiality and strong customer service.

Requirements

Essential Functions Include But Are Not Limited To:

• Serve as the first point of contact for visitors, clients, and staff, greeting guests, answering phones, and monitoring the main entrance.
• Receive, sort, distribute, and process incoming and outgoing mail, packages, and deliveries.
• Maintain a professional, welcoming, and organized front office environment.
• Maintain office supply inventory for all Tides Family Services locations,including tracking usage and coordinating reorders.
• Coordinate maintenance, servicing, and repair requests for office equipment and administrative spaces across locations.
• Provide administrative support to the Finance and Development departments, including scanning, filing, data entry, record maintenance, and document organization.
• Maintain accurate, organized, and confidential financial and administrative records in accordance with organizational procedures.
• Collaborate with staff across departments to ensure efficient, consistent, and effective office operations.
• Uphold confidentiality and professionalism in handling sensitive organizational and client information.
• Occasionally transport supplies, materials, or program items between Tides Family Services locations.
• Assist with meeting, training, and event logistics, including room setup, materials preparation, refreshments, and cleanup.
• Process and coordinate incoming community event and participation requests.
• Support cross-departmental administrative initiatives and special projects as assigned.

Qualifications:

• High school diploma or equivalent required; associate's degree or related coursework preferred.
• Minimum of 2 years of administrative, office, or bookkeeping support experience.
• Valid driver's license and reliable transportation - Required
• Bilingual (English/Spanish)-Preferred

Knowledge, Skills, and Abilities:

• Strong organizational and time management skills with attention to detail.
• Proficiency with common office software such as Google Workspace and Microsoft Office. and comfort with using office technology, databases and data entry systems.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently while also contributing effectively as part of a team.
• Strong customer service orientation and professional demeanor.
• Ability to prioritize tasks, adapt to changing needs, and maintain composure in a fast-paced environment.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Takes initiative to identify additional priorities upon task completion and proactively engages with other departments to offer support as needed.

Salary Range:

$17.30-$22.00 per hour

Tides Family Services is an Equal Opportunity Employer that values our diverse workforce and encourages all mission-driven candidates to apply. We are a Recovery Friendly Employer, a BCBS Safe Zone Certified worksite, a Veteran Friendly workplace, and have been a multiple year recipient of RI Monthly's Best Places to Work. Join us!