Mgr, Field Service

The Customer Support Business Group focuses on enabling our customers with premier customersupport throughout their lifecycle with Lam. We drive performance, productivity, safety, andquality of customers installed base performance and deliver service and lifecycle solutionsfor their most critical equipment and processes.

Responsible for supervising all assigned site Metal service operations and issues, and in charge of the professional representation of service to the customer.

Maintains communication with account management, regional product support and product group support.

Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.

Ensures adequate records and systems are maintained.

Schedules personnel responding to critical situations.

Main point of contact for customer escalation response and control.

Selects, develops and evaluates personnel to ensure the efficient operation of the function:

• Manage a team of ~10 Field Service Engineers
• Define/arrange/coordinate training plan, both formal and OJT, for each individual
• Maintaining regular 1:1s with to discuss progress, achievements and help needed

As such, s/he is the responsible supervisor for each individual's assimilation plan.

• Bachelor's degree or equivalent with 4-6 years of supervisory experience.
  

Experience and knowledge of Lam equipment preferred.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.