Title Operations Lead

BREAK GROUND ON A REWARDING CAREER WITH US!

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.

We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

Positive Work Environment & Culture

Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.

Overview & Position Summary
This role leads the daily activities of title production, processing, and related operational functions within the homebuilding business. It ensures consistent, accurate workflow execution and timely delivery of title products that support closing timelines and division needs. The position addresses routine operational challenges and helps implement process improvements to enhance service quality. It works closely with internal teams to maintain compliance, uphold standards, and support smooth transaction workflows.

Primary Responsibilities

• Lead day-to-day title operations activities to ensure accuracy, timeliness, and adherence to established procedures.
• Coordinate and monitor workflows, adjusting priorities based on division needs and project deadlines.
• Resolve routine and moderately difficult operational issues by applying experience, researching information, and collaborating with internal teams.
• Ensure compliance with company policies, state regulations, underwriting requirements, and industry best practices.
• Partner with internal stakeholders, including title examiners, closers, and homebuilding divisions, to maintain smooth operational workflows.
• Review completed work products to ensure quality standards are met and address gaps or errors as needed.
• Support implementation of new systems, processes, or operational enhancements.
• Prepare and track operational performance information to support reporting and planning.
• Promote a positive, collaborative environment focused on service, accuracy, and continuous improvement.

Education & Experience
Required:

• Bachelor's degree in business, real estate, or a related field.
• Minimum of 5 years of relevant experience in title, escrow, or real estate operations, or equivalent experience.

Preferred:

• Prior experience supporting or guiding operational workflows in a title or homebuilding environment.

Skills & Competencies

• Broad knowledge of title production, title curative, and closing-related processes.
• Strong organizational and time management skills with the ability to prioritize competing tasks.
• Effective communication and interpersonal skills for working across departments.
• Ability to interpret and apply policies, procedures, and regulatory requirements.
• Problem-solving skills with the ability to address varied operational challenges.
• Ability to provide guidance and support in a team-based environment.
• Ability to maintain accuracy and attention to detail in a fast-paced environment.
• Collaboration skills for working with internal and external stakeholders.
• Proficiency with title production systems and standard office software.
• Ability to adapt to process changes and support operational improvements.

Working Conditions
Work is performed primarily in a professional office environment with frequent use of computers, systems, and digital documents. Occasional visits to branch locations, division offices, or training sessions may be required. Work may involve managing time-sensitive tasks and supporting teams during peak transactional periods.

Physical Requirements

• Ability to sit or stand for extended periods while working at a computer.
• Ability to move within office environments to meet with staff or access files.
• Ability to lift and carry materials, files, or office equipment up to 20 pounds.
• Ability to perform repetitive motions including typing, document review, and data entry.
• Ability to communicate clearly in person, by phone, and in writing.

Compensation

• Base Salary: $70,000 - $80,000
• FLSA Status: Exempt
• Bonus Type: Year-end Discretionary

Comprehensive Benefits Package

We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families:

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at www.richmondamerican.com for additional information.

Sekisui House U.S., Inc. is an Equal Opportunity Employer.