VP, Global Sales Operations

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Vice President, Global Sales Operations
Location: United States

Job Summary
The Vice President, Global Sales Operations is a strategic and operational leader responsible for driving sales and partner performance, scalability, and efficiency across Genesys. This role partners closely with Sales, Marketing, Finance, and Customer Success leadership to align execution with company growth initiatives while fostering a culture of innovation, accountability, and data-driven decision-making.

Key Responsibilities

Leadership and Organizational Excellence

• Lead and develop a high-performing global sales operations function across regions
• Establish clear operating rhythms and accountability models for sales and partner leadership
• Foster a culture of data-driven decision-making, continuous improvement, and innovation

Executive Partnership and Communications

• Serve as a trusted advisor to the Chief Sales Officer and executive leadership team
• Deliver clear, concise, and insight-driven executive communications including QBRs, forecasts, and board-level narratives
• Influence strategic decisions through compelling, data-driven storytelling

Business Signal Detection and Insights

• Build frameworks to identify leading indicators across pipeline, forecasting, and deal qualification
• Translate complex data into actionable insights that inform sales strategy and execution
• Anticipate risks and opportunities early to enable proactive decision-making

Deal-Level Rigor and Forecast Excellence

• Drive inspection discipline at the deal level to ensure pipeline accuracy and forecast reliability
• Partner with sales leadership on large, strategic deals to improve win rates and sales cycle efficiency
• Implement scalable processes that balance operational consistency with field flexibility

AI-Driven Innovation and Automation

• Define and execute the vision for AI-enabled sales operations including forecasting, activity insights, and deal scoring
• Partner with Revenue Operations teams to modernize and optimize sales processes through automation

Core Competencies

• Demonstrate strategic thinking by connecting operational execution to broader business outcomes
• Apply strong analytical rigor to synthesize data into actionable insights
• Exhibit executive presence with clear, confident, and influential communication
• Leverage deep operational expertise in SaaS sales motions, metrics, and pipeline management
• Champion innovation through the use of AI and automation to drive productivity gains
• Lead and scale high-performing, distributed teams effectively

Experience and Qualifications

• Bring 10 or more years of leadership experience in Sales or Revenue Operations within high-growth environments
• Demonstrate proven success leading global teams and managing senior leaders
• Possess strong familiarity with modern sales technology including CRM systems, forecasting tools, analytics platforms, and AI solutions
• Show a track record of improving forecasting accuracy, pipeline health, partner performance, and sales productivity
• Have experience working directly with executive leadership and contributing to board-level discussions
• Operate with a collaborative mindset and strong bias for action across cross-functional teams

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.