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Firstsource

May 28, 2026
Job Title:Healthcare Digital Mailroom Specialist - In office Salt Lake City Job Type: Full Time FLSA Status: Non-Exempt/Hourly Grade:H Function/Department:Health Plan and Healthcare Services Reporting to:Team Lead-Operations Pay : $16/hr Role Description:TheDigital Mailroom Specialistplaysan integral part oftheteam, responsible for efficiently managing high volumes of mail and documents in a fast-paced environment.This position iscriticaltomeeting productivity metrics and ensuring the timely and accurate processing of mail. Roles & Responsibilities Identify and coordinate mail according to guidelines. Maintain high level of quality production, meeting hourly KPI's. Perform electronic indexing. Scan processed documents. Create and validate envelope tracking and barcodes. Provide outbound customer service. Perform other duties as assigned. Expected/Key Results Complete tasks in accordance with metric guidelines Qualifications The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Education High school diploma or equivalent required WorkExperience 1-2 yearsdata entry and/or processingexperiencepreferred Competencies& Skills Ability to type 35-40wpm, with 95% accuracy Basic computer literacyor ability to quickly learn Abilityto work in ahigh-volume, fast-pacedworkenvironment Excellent verbal and written communication skills Excellent attention to detail Ability to maintain high levels of confidentiality Ability to work independentlywith limited supervision Ability toeffectively prioritize andmulti-task Additional Qualifications Ability to work the hours necessary to satisfy the daily volume requirement, with the possibility of overtime, evenings and weekends Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements Must be able to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test Work Environment The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This positionmay work remotely from home or onsite,exposed to moderate noisetypical of amailroom environment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to regularly or frequently talk and hear,sitorstand for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionallywalk,climb stairs and lift up to40pounds. Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law. Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities. Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutionstoreimagine business processes and deliver increased efficiency, deeperinsights,and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK,Philippines,Indiaand Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. We are not hiring referrals at the moment