New

Customer Service Representative

Equiliem
medical insurance, dental insurance, life insurance, 401(k)
United States, New York, Amherst
May 28, 2026
Customer Service Representative Amherst, NY Pay: $20.00 per hour 26-05210 Job Summary The Customer Service Representative is responsible for supporting customers through order processing, product inquiries, pricing support, and inventory coordination. This role builds strong customer relationships by delivering responsive service, resolving issues, and ensuring accurate and timely order fulfillment. The representative works closely with internal teams, suppliers, and customers to support sales growth and maintain customer satisfaction. Job Responsibilities Process customer orders received by phone, email, fax, electronic systems, or walk-in counter sales Respond to customer inquiries regarding products, pricing, availability, and order status Prepare and provide customer quotes and perform order entry functions Negotiate sales and purchase pricing within established company guidelines Adjust non-contract pricing when appropriate to remain competitive while maximizing profitability Build and maintain strong customer relationships to encourage repeat business Source products from branch inventory, distribution centers, or supplier inventory Monitor and maintain appropriate inventory levels for customer needs Expedite backorders and coordinate timely delivery of products Determine cost-effective shipping methods for customer orders Handle customer returns and resolve order-related issues as needed Support assigned customer accounts and maintain high service standards Assist less experienced customer service representatives with problem resolution and product location Perform additional duties as assigned Job Requirements Strong customer service and communication skills Experience with order entry, quoting, and inventory coordination preferred Ability to multitask and manage competing priorities in a fast-paced environment Problem-solving and negotiation skills Strong attention to detail and organizational skills Ability to work collaboratively with customers, suppliers, and internal teams Basic computer proficiency and experience with business systems or ERP platforms preferred Education High school diploma or equivalent required Work Experience Prior customer service, inside sales, or order management experience preferred About Equiliem Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive. Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services. For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience. Benefits We offer a comprehensive benefits package to our employees, which includes: Medical Insurance Vision & Dental Insurance Life Insurance Matching 401(k) Commuter Benefits Employee Discounts & Rewards Payroll Payment Options Future Communication Consent By applying, you are providing consent for Equiliem to engage with you via phone calls, AI-generated calls, AI-generated text messages, standard text messages, and/or emails to share job opportunities. Consistent with our Privacy Policy, information obtained will not be shared with third parties for marketing or promotional purposes. Message frequency may vary for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel or HELP for assistance. EEO Employer Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or (732) 238-6050.