Quality Assurance Manager

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Quality Assurance Manager.

In this role, the successful candidate as the Quality Assurance Manager leads the design, implementation, and oversight of a standardized Hospital Billing (HB) quality program. This role partners with HB leadership, Training, and Operations to drive consistency, productivity, and performance through effective quality methodologies, analytics, and continuous improvement

Job Responsibilities:

• Administer and oversee the Hospital Billing Quality Assurance Program, including quality scoring, productivity reporting, and performance dashboards.
• Identify HB performance and process gaps; proactively escalate trends and recommend optimization strategies to leadership.
• Serve as an escalation point for managers, supervisors, and team leads regarding quality concerns.
• Collaborate with the Training team to support manager and staff development and address training gaps identified through QA findings.
• Lead and participate in quality, productivity, and process improvement initiatives.
• Set strategic direction for HB quality initiatives in partnership with leadership, ensuring alignment with NYU Langone Health goals and values.
• Develop, maintain, and govern centralized QA documentation, including scoring methodologies, calibration standards, observation frequency, and feedback protocols.
• Ensure consistent calibration practices and ongoing program evaluation and enhancement.
• Mentor and develop supervisors and team leads in monitoring, coaching, feedback delivery, and calibration techniques.
• Act as a process analyst by identifying efficiency and performance gains driven by quality insights.
• Perform other duties as assigned.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $110,000-$135,000 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from NYU Langone. We invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.