Reception Specialist (Onsite)

Job Description:

Summary:

The Reception Specialist will be responsible for providing a positive and efficient experience for all patients of the practice facility. This includes welcoming patients and assisting with checking in/out for appointments, verifying/updating patient and insurer information, scheduling, and assisting with payments as necessary. The Reception Specialist will also seek to provide excellent internal customer service, assisting each practice office with questions and follow up as needed.

This is an Onsite position:

1785 Building

1785, Rt 9. Clifton Park, NY.

Essential Accountabilities:

• Welcome and greet patients upon entering the facility.
• Obtain and/or update patient information, including personal/demographic data, and insurance information. Ensures all required information is on file and up to date, or completed by the patient as part of check in procedures.
• Complete patient related data entry for each practice, at times using multiple or differing systems.
• Communicate with each practice promptly upon patient arrival and advise of patient needs/questions/concerns as necessary.
• Collect co-payments and balances due on patient accounts. Liaise with practices and insurance companies as necessary.
• Schedule follow up appointments, testing, etc. as necessary by each practice office.
• For CDPHP Members, refer patients to internal resources as necessary, such as Member Services or quality and pharmacy representatives.
• Perform member outreach for organizational initiatives such as care gaps and scheduling services.
• The employee agrees to comply with CDPHP's Corporate Compliance Policy and all laws, rules, regulations and standards of conduct relating to the Corporate Compliance Policy and has a duty and obligation to report any suspected violations of any law, the standards of conduct or Corporate Compliance Policy to his or her immediate Supervisor, the fraud and abuse hotline, the Compliance Officer, the Compliance Director, Human Capital Management or the Chief Executive Officer.
• Work additional hours as needed.
• Performs other duties as assigned.

Minimum Qualifications:

• High school diploma or GED required.
• Minimum one (1) year of experience with patient registration experience strongly preferred.
• Experience with Microsoft Office, including Word, Excel, Outlook is required.
• Experience with medical practice software strongly preferred.
• Demonstrated proficiency navigating multiple software systems.
• Demonstrated ability to provide excellent customer service and develop relationships both internally and externally.
• Demonstrated ability to work collaboratively with multiple partners to positively affect outcomes at the team, organization and patient level.
• Must be detail-oriented with strong organizational skills.
• Demonstrated ability to work with and maintain confidential information.
• Excellent verbal and written communication skills.
• Flexibility to adapt to a changing and fast-paced environment.

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In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s):

Grade N2: Minimum: $20.00 - Maximum: $23.89

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.