Community-based Volunteer Engagement Senior Specialist

Job Description:

WHY CHOOSE US?

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

The Community Volunteer Engagement Specialist mobilizes volunteers and community partnerships to strengthen mission delivery and community resilience across the North Texas Region. Based in Dallas, this role primarily supports community mobilization and volunteer engagement efforts within DFW priority communities while also supporting regional steady-state programming, workforce engagement, and operational coordination across lines of service.

Working in partnership with Line of Service leaders, Chapter Executive Directors, Community Volunteer Leaders (CVLs), and regional leadership, this position helps strengthen volunteer capacity, support community-led resilience efforts, and improve coordination between volunteers, programs, and community partners.

This role serves as a player/coach by directly supporting community engagement activities while also helping regional teams strengthen volunteer connection, workforce visibility, data tracking, and sustainable community engagement practices.

Key Responsibilities:

Manage the Community Volunteer Workforce:

• Grow volunteer capacity and community engagement to support local mission priorities and community-based programming
• Support volunteer recruitment, onboarding, engagement, and retention activities tied to regional mission needs
• Liaise with Executive Directors, Community Volunteer Leaders (CVLs), Line of Service leaders, and regional teams to support workforce and engagement needs
• Support volunteer engagement activities connected to preparedness programs, resilience initiatives, veteran services, restoring family links, and other approved services
• Create visibility and engagement opportunities for volunteers, youth groups, and community partners
• Support volunteer coordination and engagement activities tied to priority communities and regional initiatives

Community Mobilization & Partnership Support:

• Support implementation of regional community mobilization strategies, with primary focus on DFW priority communities
• Assist Executive Directors and chapter teams in strengthening local community engagement and resilience efforts
• Support coordination with community-based organizations, municipalities, indigenous tribal partners, schools, faith-based organizations, and other stakeholders
• Help sustain community engagement rhythms, partnership coordination, and community-led resilience activities
• Support cross-functional coordination between volunteers, chapters, partners, and Line of Service teams

Community Volunteer Leader (CVL) Development:

• Support identification, onboarding, and engagement of Community Volunteer Leaders (CVLs) from priority communities across chapters
• Assist with ongoing CVL development, coaching, and connection to Red Cross systems and activities
• Support sustainable volunteer leadership structures within communities
• Help strengthen local volunteer engagement and readiness activities through community-based leadership

Opportunity Design:

• Support development of innovative and non-traditional volunteer opportunities that strengthen mission delivery and community engagement
• Support scalable volunteer engagement approaches aligned with regional priorities
• Serve as a resource in designing volunteer opportunities that align community, organizational, and volunteer needs

Continuous Improvement:

• Support data collection, reporting, and tracking related to volunteer engagement and community mobilization activities
• Assist with program evaluation, operational learning, and process improvement efforts
• Support development of scalable practices that strengthen operational consistency and community engagement efforts

Volunteer and Employee Matrixed Management:

• Directly lead volunteer teams locally and support regional volunteer engagement activities
• Work collaboratively across matrixed leadership environments with Executive Directors, Line of Service leaders, volunteers, and community partners
• Support coordination and alignment efforts that strengthen regional collaboration and mission delivery

Qualifications:

Required Qualifications:

• Bachelor's degree in human resources, organizational development, public administration, nonprofit management, community development, or related field, or equivalent combination of education and experience
• Experience in volunteer management, workforce planning, community engagement, nonprofit operations, or related mission-driven work
• Strong relationship management, facilitation, and partnership development skills
• Ability to work effectively within matrixed leadership environments and across multiple teams and stakeholders
• Strong organizational, communication, and project coordination abilities
• Ability to translate operational needs into actionable engagement strategies and processes
• Proficiency in Microsoft Office and related workforce or volunteer management systems

Preferred Qualifications:

• Experience working in community resilience, preparedness, or community mobilization initiatives
• Experience developing volunteer leaders or community-based leadership structures
• Familiarity with Red Cross mission areas, volunteer systems, or disaster cycle services
• Experience supporting cross-functional leadership coordination and regional initiatives
• Experience working with rural, indigenous, or culturally diverse communities
• Experience supporting data tracking, reporting, and operational accountability systems

Other Requirements:

• Ability to travel regularly throughout the North Texas Region.
• Available to contribute to response operations in certain situations
• Ability to work occasional evenings and weekends in support of community events, meetings, trainings, and resilience activities
• Familiarity with volunteer engagement models, workforce development practices, and community partnership strategies
• Demonstrated ability to build trust and maintain collaborative relationships across diverse communities and leadership environments
• Commitment to community engagement, volunteerism, collaboration, and mission-driven service

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Management retains the discretion to add or change the duties of the position at any time.

PAY INFORMATION: The annual salary range for this position is $60,000 - $65,000. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

* Medical, Dental Vision plans

* Health Spending Accounts & Flexible Spending Accounts

* PTO: Starting at 15 days a year; based on type of job and tenure

* Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

* 401K with up to 6% match

* Paid Family Leave

* Employee Assistance

* Disability and Insurance: Short + Long Term

* Service Awards and recognition

*LI-JG1

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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