Application Support Specialist (Custom Apps & Site Support)

Application Support Specialist (Custom Apps & Site Support)

At Novocure, every role contributes to extending the lives of people living with cancer. As a Application Support Specialist you will be responsible for providing application support with a primary focus on the MaxPoint platform. This role serves as an internal point of contact and subjectmatter resource for MaxPoint support, ensuring issues are triaged, investigated, and resolved efficiently and in alignment with Novocure's standard of excellence.

The Application Support Specialist will also backup other members of the Application Support team by providing support across Novocure's application portfolio, assisting users with incident resolution, training, documentation, and approved workarounds.

This position requires strong analytical skills, the ability to develop deep functional expertise in priority applications, and the flexibility to support both global application needs.

This is a fulltime, exempt position based in our Portsmouth, NH office, reporting to the Head of Global IT Support Services.

What You'll Do

Primary Focus - MaxPoint Application Support

• Act as a support resource and escalation point for the MaxPoint application
• Triage, analyze, and resolve MaxPointrelated incidents, requests, and defects
• Develop and maintain deep functional knowledge of MaxPoint workflows, integrations, and business use cases
• Partner closely with business stakeholders, application owners, vendors, and solution architects to resolve issues and improve system reliability
• Support testing, validation, and rollout of MaxPoint enhancements, fixes, and updates

• Triage incoming application tickets as needed, identifying missing information and assessing impact and effort
• Supporting employees on site
• Analyze assigned tickets to determine root cause and appropriate resolution paths
• Provide timely, professional guidance and training to business users as needed
• Manage assigned workload and priorities while adhering to internal SLAs
• Clearly communicate root causes, reproduction steps, and proposed solutions to development and architecture teams
• Contribute to application documentation, training materials, and knowledge base content
• Support testing, validation, and release activities for applications as needed

• Assist with incident coordination and communication during highimpact or timesensitive issues

About You

• Bachelor's degree in Information Systems, Computer Science, or equivalent relevant experience.
• About of 3-5 years of experience supporting custom or enterprise application systems

• Demonstrated experience serving as a primary support owner for a critical business application
• Ability to develop and maintain deep functional expertise in priority platforms while supporting a broader application portfolio
• Experience working with application vendors and internal technical teams to troubleshoot issues and implement solutions
• Background and experience in the Healthcare / Life Sciences industry preferred
• Familiarity with SAP or other ERP systems is a plus but not required

Knowledge & Skills

• Strong application triage, troubleshooting, and rootcause analysis skills
• Ability to translate business requirements into technical understanding and support documentation
• Proven customerservice mindset with the ability to communicate effectively with technical and nontechnical users
• Experience contributing to training materials, functional documentation, and knowledge base articles
• Strong timemanagement skills with the ability to prioritize work based on business impact
• Ability to act as a calm, reliable escalation point during incidents
• Strong analytical, problemsolving, and business process improvement skills
• Ability to build and maintain strong relationships with global and regional user groups
• Cultural sensitivity when working with colleagues across regions
• Clear, professional written and verbal communication skills
• Goaldirected, selfmotivated, and persistent in driving issues through to resolution

What We Offer

This pay rangewhich Novocure expects to pay for this role at the time of this posting is $85,000 - $105,000/yr. This position may also be eligible for an annual bonus and restricted stock unit grant in addition to a full range of benefits. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.

NOVOFLEX

We offer a flexible, trust-based hybrid working model for most of our office-based roles. Employees are asked to be in the office an average of three days per week, with the flexibility to choose which days' work best for them. We understand that life is not always predictable, so if you need to adjust your schedule, such as leaving early or starting late occasionally, we trust you to balance your time in a way that works for both you and Novocure.

ABOUTNOVOCURE:

Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you'll connect, grow, and make a real difference. We're a company with the drive of a startup and the strength that comes with 25 years of success.

Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division.With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies.This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers.

Our patient-forwardvalues

- innovation

- focus

- drive

- courage

- trust

- empathy

Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.