Account Services Specialist

How you will make an impact:

• Work in a team and serve as a knowledgeable contact for the day to day needs of our clients through phone, email and system tools

• Participate in ongoing learning and development opportunities

• Collaborate with a variety of departments to ensure a positive customer experience, by sharing knowledge, proposing ideas and implementing a solution for creating efficiencies and improving processes

• Focused on deepening client relationships with an emphasis on client retention

• Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting

• Responsible for diagnosing and de-escalating client escalations

• Possess excellent conflict resolution skills

• Identify trends to improve client resolution experience

• Formally document all communications with client/consultant in company systems to ensure availability of client information for continuity of client history

• Attend team and other necessary meetings to remain current on client initiatives, internal processes, and operations that may affect client accounts or the client experience

• Ability to thrive and excel in a fast paced setting

• Ability to maintain focus while working on complex tasks requiring strong analytical skills

• Ability to organize and prioritize workload in regard to competing priorities

• Accountable to both team and individual metrics and expectations.

• Demonstrate WEX Core Values daily

• Must adhere to security policies

• Ensure privacy according to HIPAA guidelines

• Maintain knowledge in function area(s) related to Benefits/COBRA and system functionality

• Maintain expected quality and performance metrics

• Complete any additional tasks as assigned

• This position is telecommute eligible