Patient Services Liaison - Surgical Specialties Service Line

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• High school diploma/GED or formal education plus seven years of training and/or experience in business office administration, customer service, or related work, of which one year of experience is in patient registration, scheduling, or billing in a healthcare environment, OR Bachelor's degree in a related field plus 3 years' experience in patient registration, scheduling, or billing in a healthcare environment.

Additional Information:

Responsibilities:

• Schedules, reschedules, and coordinates appointments using hospital software by performing visit notifications to patients, pre-registration of patients as needed, and inputs and/or updates accurate patient information.

• Calls patients to remind them of clinic and testing appointments.

• Coordinates with referring providers to obtain appropriate referrals, records, and images. Follows up with referring providers on the status of all incoming referrals by phone or letter.

• Schedules surgeries and/or tests. Issues prep instructions, sends out no-show letters, and letters to referring providers for no shows.

• Responsible for blocking schedules in EPIC as appropriate.

• Collaborates with appropriate staff regarding authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals.

• Coordinates referrals and communication for referring physicians with reschedules and no-shows.

• Maintains records for tracking of patients with urgent, semi-urgent, and screening needs.

• Coordinates outside records and documentation and ensures documents are entered into EPIC.

• Collaborates with social work to arrange transportation and other social needs.

• Counsels patients on any related financial information and connects patients with financial counselors as needed.

• Attends required training and/or in-services.

• Attends staff meetings and participates in the orientation and/or training of new staff. Participates in annual educational needs assessment.

• Maintains required job skill competencies and completes skill assessment annually.

• Interacts with and assists the public in a professional and friendly manner as needed.

• Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.

• Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders as needed with exceptional customer service.

• Other duties as assigned

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.