IT Service Desk Specialist

MidFirst Bank is a full service bank with a vision of unparalleled client service in the California market. The Bank's core principles are flexibility, responsiveness, and the ability to create tailored solutions, coupled with its commitment to provide exceptional client service. Our bankers work in a team effort to develop a deep understanding of their clients, and work with and on their behalf to develop solutions tailored to meet their needs. Nothing is overlooked. Everything is considered.

Under general direction and using established procedures and policies, the Service Desk Specialist responsibilities will include:

• Installing and maintaining desktops, laptops, and peripheral hardware and software.
• Follow standard operating procedures for software/hardware installation and configuration.
• Provide excellent customer service by supporting end-users and coordinating with other departments and team members to resolve issues in a timely and efficient manner.
• Updating and installing software to keep all workstations in compliance with the company security standards.
• Asset management of all workstations and software installs and complete the paper work in a timely manner.
• Special assignments, responsibilities or projects. Working in a manner to insure success of these projects while maintaining normal workload. Task may include but not limited to research, planning, proposal, testing, execution, completion and follow-up.
• Support for computing devices, networking, telecom, and software packages used by local business units.

Position Requirements:

• Minimum of High school diploma and 4 years of experience in desktop support area.
• Exceptional communication skills, verbal and written. Experience working with all levels of staff.
• Understanding of PC technical support, remote communications, local area and wireless networking, operating systems, software installation and configuration.
• Strong technology troubleshooting skills with the ability to resolve complex PC/Network technology issues.
• Configuration and set up of all software and any other hardware device connected to the PC.
• Schedule and maintain software upgrades/updates as appropriate on all PC systems.
• Networking / Telecommunication concepts and data cabling and patching skills desired.
• Previous experience in desktop hardware and software support.
• Experience installing and reloading applications and Microsoft Windows operation system on desktop and laptop computers.
• Preferred experience and familiarity with Microsoft Exchange, Outlook and Office, LANDesk, Service Desk ticketing system, Telecom (Shoretel), Video Conferencing, Virtual Machine (Vsphere), and ITIL.

Compensation Range: $28.00 - $37.00 per hour. The compensation range for this position represents the minimum and maximum base salary for this role. Actual compensation will vary based on factors including experience, skills, qualifications, location, education, and business needs. This position may also be eligible for additional bonuses, where applicable.