Revenue Cycle Manager

At Shenandoah Oncology, we are committed to delivering high-quality, patient-centered cancer care in our community. We're seeking a strategic and hands-on Revenue Cycle Manager who is passionate about driving operational excellence, optimizing financial performance, and enhancing patient experience.

This is a high-impact leadership role with visibility across the enterprise, deal for someone who thrives in a dynamic environment and is motivated to lead meaningful change.

Job Summary

The Revenue Cycle Manager oversees all business and front office operations, including billing, reimbursement, collections, and revenue cycle systems. This leader ensures accurate and timely charge capture, claim submission, and reporting to optimize reimbursement and reduce accounts receivable.

Reporting directly into practice leadership, this role supervises Accounts Receivable and the Front Office Supervisor, while leading strategic initiatives to improve efficiency, compliance, and overall financial performance.

Why Join Us:

• On-Site Leadership Role - Ideal for candidates who value in-person team leadership, collaboration, and operational visibility
• Relocation Assistance Available - Make your move with support
• Leadership Impact - Influence strategy, operations, and outcomes
• Collaborative Culture - Partner with physicians, leaders, and enterprise teams
• Growth Opportunity - Lead transformation and continuous improvement initiatives

Compensation

Pay Range: $100,000 - $125,000 + Performance Management Bonus Opportunity (PMBO)

The actual hiring rate may vary based on experience, education, and demonstrated performance.

Benefit Overview

Medical, dental, vision, life insurance, short- and long-term disability, generous PTO, 401(k) with employer match, wellness program, tuition reimbursement, employee assistance program (EAP), and retail discounts.

• Lead and develop a high-performing revenue cycle team, including Billers, Insurance Specialists, Payment Posters, Eligibility Specialists, and Coders
• Oversee charge capture and coding operations to ensure accuracy, timeliness, and compliance
• Drive strategic revenue cycle initiatives including process redesign, workflow optimization, and technology utilization
• Own and deliver on key performance indicators (KPIs) related to revenue capture, collections, AR performance, and compliance
• Optimize point-of-service collections and front-end financial processes
• Monitor, analyze, and report on revenue cycle metrics; provide actionable insights to leadership
• Partner with physicians, operational leaders, and RBO management to identify risks and implement performance improvements
• Ensure compliance with Practice and The US Oncology Network policies, as well as state and federal regulations
• Lead onboarding and ongoing development for direct and indirect reports
• Develop training programs and reinforce consistent, best-practice workflows across the team

What You Bring:

• High School Diploma or GED required
• Bachelor's degree in Finance, Business, or related field preferred
• 8-10 years of progressive multi-specialty revenue cycle management experience, with a proven track record of achieving results
• 4+ years of leadership experience, including coaching, developing, and managing teams
• Deep knowledge of revenue cycle operations, payer regulations, and reimbursement methodologies
• Strong analytical, problem-solving, and process improvement capabilities
• Ability to influence cross-functional stakeholders and drive accountability

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including manual and finger dexterity and eye-hand coordination. Requires standing/sitting for extensive periods of time. Occasionally lift and carry items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.