New Patient Scheduler- Oncology

SCRI Oncology Partners, located in Nashville, Tenn., is a dedicated cancer treatment center led by globally recognized oncologists with disease expertise in cancer care and clinical research. This center offers patients state-of-the art personalized cancer care and opportunities to participate in clinical trials with innovative treatments. The practice conducts clinical trials through their affiliation with Sarah Cannon Research Institute (SCRI), a global leader in oncology research that has been offering and managing clinical trials in the community for over 30 years. Since its inception, SCRI has contributed to pivotal research that has helped advance the majority of new cancer therapies approved by the FDA today.

Why Work for Us?

We offer a competitive benefits package that includes -

• Medical
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off (PTO)
• Company-paid Short-term and Long-term Disability Coverage
• 401k plan with company contribution
• Wellness program that rewards you practicing a healthy lifestyle
• Employee Assistance Program and Discount Program to some of your favorite retailers
• Free Parking
• Career Growth and Development
• Supportive Team and Resources

SCOPE:

The New Patient Scheduler is responsible for efficiently coordinating patient appointments, diagnostic tests, and incoming calls under general supervision. Routes inquiries to appropriate personnel and serves as a liaison between patients and the medical team. May include outside referral and/or surgical scheduling duties. Adheres to the US Oncology Compliance Program, Code of Ethics, and Business Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers all incoming calls; assesses calls. Obtains and communicates messages in an accurate and timely manner.
• Schedules new patients and patient referrals in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains any pertinent information needed for the visit( labs, scan reports, pathology reports, labs, etc.)
• Obtains and enters all authorization and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
• Maintains primary office scheduling template.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• May communicate to patients about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
• Communicates with Sarah Cannon Research nurses on patient readiness from a research standpoint.
• Uploads records into Health View X for research nurses to review.
• Calls and documents in Health view X all attempts to reach and schedule patients.
• Communicate with providers if there is not an available new patient spot within 5-7days.
• Where applicable, applies basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedures.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required.
• Minimum three to five years office experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding required.
• Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.