Systems Technician

Location:

This role is fully onsite in our Chandler, AZ office.

Compensation: $24.00-$27.00 hourly

Now is the time to bring your expertise to a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics strategies to ensure they are future-ready.

We are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference. Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, which include sick time after 90 days and access to our retirement plans.

Provide onsite support for local teammates, projects, and technology initiatives while supporting remote users and devices globally.

Support the deployment, configuration, and lifecycle management of end-user devices, including Windows and macOS systems.

Assist with automated device provisioning through Microsoft Intune, Windows Autopilot, Entra ID, and other modern endpoint management tools.

Support and maintain audio/video conferencing environments, including Microsoft Teams Rooms, Zoom Rooms, Cisco solutions, and related collaboration technologies.

Monitor the health and performance of the End User Compute environment and help resolve issues before they impact business operations.

Maintain accurate asset inventory records and participate in hardware refresh and lifecycle management programs.

Ensure all activities adhere to established security, compliance, change management, and incident management standards.

Troubleshoot and resolve end-user hardware, software, operating system, and access-related issues.

Contribute to process improvements and recommend technology enhancements that improve operational efficiency and user experience.

Maintain technical documentation and knowledge base articles for existing and new solutions.

Be AmbITious: In this opportunity, it's not just about what you do today but also about where you can go tomorrow. At Insight, you have the potential for advancement within our organization; not just vertically but horizontally as well. Bringing your passion, dedication, and collaborative spirit to Insight will not only allow you to elevate your existing skills but also acquire new ones through enriching experiences and opportunities.

2-3 years of experience supporting end-user devices and users in a large-scale enterprise environment.

2-3 years of experience supporting Microsoft Windows and macOS operating systems.

Experience working with Microsoft Intune and supporting users in a global, multi-country environment.

Understanding of modern device management technologies such as Intune, SCCM, JAMF, or similar platforms.

Knowledge of Windows Autopilot, Apple Business Manager, and Zero-Touch Provisioning solutions.

Experience supporting Windows 10, Windows 11, and macOS environments, including operating system configuration, updates, and troubleshooting.

Experience supporting video conferencing and collaboration technologies.

Knowledge of Azure Active Directory (Entra ID), Conditional Access policies, Group Policy Objects (GPOs), and role-based access control.

Experience working with endpoint security technologies such as Microsoft Defender for Endpoint, BitLocker, and vulnerability remediation programs.

Familiarity with security and compliance frameworks including CIS Benchmarks and NIST standards.

Experience using ServiceNow or another ITSM/ITIL-based ticketing platform.

Excellent written, verbal, and interpersonal communication skills.

Strong analytical and problem-solving abilities.

Ability to prioritize multiple tasks in a fast-paced environment.

Ability to build effective relationships with both technical and non-technical stakeholders.

Highly motivated, customer-focused, and naturally curious with a passion for technology.

Education & Certifications

Bachelor's degree in Computer Science, Information Systems, Business, or a related field required.

Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) preferred.

ITIL Foundation v4 certification preferred.

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune's World's Best Workplaces list
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.