Thrift Store Associate - Keyholder

Position Summary

The Salvation Army Grand Rapids Thrift Store provides an enjoyable shopping experience with great deals on a variety of goods. Revenue from the store directly supports the local community by funding Salvation Army Northern Division programs and services. The Salvation Army Northern Division is committed to "Doing the Most Good" by offering holistic, person-centered support to individuals and families. In addition to worship services and pastoral care, the Corps provides short- and long-term case management, food and clothing assistance, utility and rent support, housing resources, and connections to community organizations.

The Thrift Store Associate - Keyholder plays a key role in creating a positive experience for both customers and donors. In addition to supporting daily store operations such as processing donated goods, stocking merchandise, assisting customers, and ensuring efficient checkout, this position is also responsible for opening and closing the store as assigned. This includes securing the building, handling cash, and completing required procedures in the absence of store leadership.

Wage: $12.73 - $15 per hour, 40 hours a week

20734 US-169, Grand Rapids, MN 55744

Essential Functions

Store Associates will be cross-trained in all essential functions and may rotate between tasks throughout their shift or focus on specific responsibilities as needed.

• Customer Service: Provide a welcoming and positive shopping and donation experience for customers and donors.
• Cash Handling: Operate the cash register accurately, efficiently, and quickly.
• Opening & Closing: Responsible for opening or closing the store as assigned, including securing cash, setting alarms, and completing opening/closing procedures.
• Merchandise Processing: Sort, clean, process, hang, and organize merchandise.
• Stocking & Sales Support: Stock and maintain sales floor merchandise to enhance product visibility and drive sales.
• Donation Processing: Accept and process donations, assist donors with unloading items, and issue receipts.
• Store Maintenance: Perform light cleaning to maintain a tidy and organized store environment.
• Customer Assistance: Assist customers with loading purchases as needed.

Education and Experience

• High School diploma or equivalent required.
• Customer services and/or retail experience required.
• Basic math skills required and previous experience handling cash a plus.
• Must pass background checks.

Competencies

• Flexible interpersonal and communication skills.
• Strong attention to detail and excellent organizational skills.
• High level of initiative and self-motivation.
• Ability to problem-solve, multi-task, and prioritize.

Working Conditions

• Perform all physical aspects of the position, including being mobile, bending, reaching, standing, and climbing.
• Must be able to regularly lift 40 pounds and occasionally 60 pounds.
• Must be able to communicate clearly with colleagues and customers.
• On-site role, not eligible for a remote-friendly work environment.

Supervisory Responsibilities

• None.

Travel Requirements

• None.

Other Duties

• All employees recognize that The Salvation Army is a church and agree to support its mission as employees.
• This job description is not all-inclusive and is intended to outline essential functions. The supervisor may assign additional duties, responsibilities, and tasks as needed.