Product Manager, Technical - Enterprise Experience & Enablement
 T-MOBILE USA, Inc. | |
$103,400 - $186,400Corporate Bonus Target: 15%
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life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
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 United States, Texas, Frisco | |
| 7668 Warren Pkwy (Show on map) | |
 Jun 03, 2026 | |
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job OverviewT-Mobile's IT Enablement organization is evolving the way enterprise technology changes are operationalized and supported across the business. This role sits at the center of that transformation. As a Product Manager, Technical - Enterprise Experience & Enablement, you will serve as the operational readiness lead for high-visibility enterprise technology initiatives, partnering closely with Cybersecurity, IT Operations, Service Desk, and product delivery teams to ensure employees have the support experience they need when changes go live. You will bridge the gap between technical implementation and employee enablement by designing support models, coordinating release readiness activities, developing communications and documentation, and ensuring service organizations are prepared before changes impact the enterprise. This role is ideal for someone who thrives in fast-moving, ambiguous environments and enjoys bringing clarity, structure, and operational excellence to highly cross-functional technical initiatives. Success in this role means employees can successfully self-serve, support teams are prepared from day one, and enterprise technology changes are delivered with minimal operational disruption. WHAT MAKES THIS ROLE UNIQUE This is not a traditional customer-facing product management role. Instead, this role focuses on productizing the enterprise support experience - ensuring employees, support teams, and operational systems are fully prepared when technology changes occur across the organization. You will work on highly visible enterprise initiatives that directly impact how thousands of employees interact with technology every day. The work is fast-paced, highly collaborative, and often reactive, especially when supporting Cybersecurity-driven initiatives where rapid operational response is critical. This role offers the opportunity to:
SUCCESS IN THIS ROLE LOOKS LIKE
TEAM & CULTURE This team operates in a highly collaborative, fast-moving environment supporting a broad range of enterprise technology initiatives. Team members work closely together, jump in to support one another, and value adaptability, partnership, and operational excellence. The ideal candidate is someone who:
This role is best suited for someone who enjoys being a highly trusted operational partner and who takes pride in creating exceptional support and enablement experiences behind the scenes. Job Responsibilities: WHAT YOU'LL DO Operational Readiness & Enablement
Cross-Functional Coordination
Documentation & Communication
Service & Support Experience
Technical & Operational Collaboration
Education and Work Experience: Required Qualifications
Preferred Qualifications
Knowledge, Skills and Abilities: Required Analytical Thinking - Ability to assess technical changes, identify potential downstream support impacts, and develop operational readiness plans that ensure successful employee adoption and support outcomes. Backlog Management - Ability to manage multiple concurrent enablement activities, documentation deliverables, communications, and support readiness workstreams across competing enterprise priorities. Customer-Focused - Demonstrates a strong employee experience mindset by anticipating support needs, reducing friction, and ensuring employees can successfully navigate technology changes and self-service resources. Product Management - Applies product management principles to operational readiness and support enablement initiatives, balancing stakeholder needs, business priorities, and service delivery requirements. Product Requirements - Ability to gather, analyze, and translate technical and operational requirements into actionable support processes, documentation, communications, and readiness deliverables. Product Specifications - Ability to document and communicate detailed operational support requirements, workflows, knowledge content, and employee-facing guidance needed to support technology releases. Solution Architecture Design - Ability to understand technical solution designs and evaluate their operational support implications, ensuring support models, documentation, and readiness activities align with intended system behaviors. Stakeholder Management - Builds strong partnerships across Cybersecurity, IT Operations, Service Desk, Engineering, Product, and business teams to drive alignment, communication, and successful release readiness outcomes. Technical Design Documentation - Creates and maintains clear, accurate, and consumable technical and operational documentation, including knowledge articles, support procedures, communications, and employee enablement content. Preferred
Travel: Travel Required (Yes/No): DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $103,400 - $186,400 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! | |