Sr. Manager, Digital Workflow Innovation (Near-Site)

Leads large, complex, cross-functional programs that improve patient access, service delivery, and operational performance. Accountable for end-to-end execution, program outcomes, and alignment with the National Patient Services strategy.

• Translate strategic priorities into executable programs and roadmaps.
• Translates strategy into action through initiative roadmaps, KPIs/OKRs and Operating Models.
• Lead governance, reporting, and executive-level updates.
• Drive alignment across senior leaders and cross functional partners.
• Oversee end-to-end program delivery, including scope, timeline, and budget.
• Drive cross-functional alignment across operations, technology, and support teams.
• Serve as primary business point of contact for IT partners, translating operational needs into technical requirements.
• Defining KPIs.
• Making Data Driven Decisions.
• Own a portfolio of initiatives that result in large-scale improvement.
• Ensure initiatives align with frontline workflows and operational needs.
• UAT Testing * User Stories * Development of workflows *Journey Mapping
• Monitor KPIs, identify gaps, and drive continuous improvement.
• Communicate progress and insights through executive ready reporting and presentations
• Manage risks, dependencies, and escalations.
• Support resource planning and financial tracking.
• Lead change management, adoption, and implementation readiness.
• Defining personas
• Focus Groups
• Lead, coach, and develop program team members.

This professional can work in a mostly remote capacity with occasional travel to their designated home office. Must be located within a reasonable distance to one of the following offices:

Miramar, FL
Tampa, FL
Norristown, PA
Wood Dale, CA
Lenexa, KS
Marlborough, MA
Clifton, NJ
Tucker, GA
Pittsburgh, PA
Irving, TX
Houston, TX

Work Experience required

• 7-10 years of experience in program management, strategy, consulting, business operations, or PMO role with proven success leading large, complex, cross-functional initiatives.
• Demonstrated experience partnering with IT organizations as business lead with hands on involvement in requirements definition, UAT and technology implementation within large-scale operational environments
• Experience working with senior stakeholders and executive leadership.

Physical and Mental Requirements

• Ability to manage multiple complex initiatives simultaneously.
• Strong problem-solving and critical thinking under ambiguity.
• Ability to work in a fast-paced, deadline-driven environment.
• Prolonged periods of computer use and virtual/in-person meetings.
• Occasional travel may be required.

Knowledge

• Program and program management methodologies (e.g., Agile, Waterfall, hybrid).
• Governance frameworks and performance management approaches.
• Change management principles.
• Financial and resource planning fundamentals.

Skills

• Program leadership and strategic execution.
• Executive communication and storytelling skills with the ability to influence without authority.
• Advanced stakeholder management and influence.
• Strong analytical and decision-making skills.
• Excellent communication and presentation skills.
• Risk management and problem-solving.
• Ability to drive alignment across diverse teams.

Travel required

English Required

Education

• Bachelor's Degree.