Practice Assistant

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
healthcare office experience 0-1 year required

Knowledge, Skills and Abilities
- Basic Proficiency with all Office Suite.
- Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Front Desk Responsibilities (75%)

The PSC is responsible for greeting patients as they arrive for appointments as well as completing patient check-in and check-out processes in a timely manner. Specific tasks include:

Check-In

* Verifies patient identity upon patient initial check in by using two patient identifiers.

* Checks patient insurance type comparing what is listed on insurance card and what is listed in EPIC system. If there is a discrepancy, informing the patient to call the RRC line.

* Verifies if patient is under worker's compensation insurance and confirms worker's comp information is correctly entered into EPIC.

* Verifies demographic information, ensuring referral on record, and accuracy of clinical information.

* Collects patient co-pays on every patient and if co-payment is not collected denotes reason in visit documentation.

* Assists and ensures patients complete PROMS questionnaires as needed.

* Issues any additional relevant intake forms and ensures completion.

* Checks patient's enrollment status in Patient Gateway & assists with enrollment process.

* Arrives patient in EPIC.

* Always moves patient in Ambulatory Patient Tracking to reflect accurate patient location throughout the patient's visit.

* Verifies casting and radiology orders at time of check-in and sends patients directly to cast room or radiology, if necessary.

* Uploads external radiology discs and copies radiology report scanning into Epic.

* If patient brings in outside medical record, make photocopy and scan into Epic.

* Keeps patients in waiting area accurately up to date on provider wait times by updating location specific wait time board and by also making verbal announcements.

Check-Out

* Upon patient check-out reviews follow-up information entered by provider and schedules follow-up appointment if needed to location where patient will be returning (i.e., Boston, Danvers, FXB, Waltham).

* Confirms next appointment date and time with patient and hand documentation of next visit (i.e., hands business card with appointment date and location or prints out appointment confirmation page),

* Prints Visit Summary report and hands directly to patient.

Practice Operations (25%)

In addition to the check-in/check-out processes, the PSC is responsible for additional administrative tasks in between front desk responsibilities as well as during light clinic days:

Daily/Weekly Activities

* Prepares/creates patient charts (intake forms, last clinic note, MRI/CT report, etc. as provider directed).

* Checking the DAR 1-2 days prior to patient appointments to confirms patient's insurance type is contracted with our service by running EPIC report. If insurance is not active or non-contracted, alerting Administrative Manager and notifying patient to contact Financial Services.

* Assists with scanning of medical records/documentation into EPIC.

* Take inventory of all iPads used for PROMs and return to designated charging location and/or locked storage.

* If prompted by MA or provider, PSC calls patients in advance of visits to let them know if clinic is running late.

* Updates provider specific patient wait time board throughout the day.

* Responsibilities for clinic opening: Unlock door and turn on lights.

* Responsibilities for clinic closing: Lock door and turn off lights.

* Provides lunch coverage and ensures that at least one person is always at the front desk.

* Responsible for remaining in clinic late if clinic runs past scheduled end time.

* Responsible for arriving early should clinic schedule call for an earlier start time.

* Maintains a clean and professional looking front-desk workspace (i.e., no personal items in view of patients, no cell phone usage in front of patients).

Back-up Coverage and Miscellaneous Projects

* Answers phones and directs calls as appropriate.

* Attends regular staff meetings.

* Assists with coverage needs as directed by Administrative Manager.

* Provides information to patients, visitors, and hospital personnel, observing hospital and departmental policies and procedures.

* Performs all other duties that are practice specific and are appropriate to this level of position.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)