Manager, Journey Orchestration

Position: Manager, Journey Orchestration

Location: Miami, FL

Pay Range : $55 - $60/hr

Job Description:

Qualifications

• 5+ years of experience in CRM, lifecycle marketing, personalization, or journey orchestration roles
• Hands-on experience with Salesforce Marketing Cloud or comparable orchestration platforms
• Familiarity with CDPs (Treasure Data), decisioning tools, and experimentation platforms
• Experience supporting enterprise-scale personalization or CRM initiatives in multi-brand or multi-channel environments
• Familiarity with agile delivery models, cross-functional pod teams, and external partner coordination

Knowledge and Skills

• Strong understanding of journey orchestration, triggers, suppression, sequencing, and cross-channel lifecycle communications
• Excellent communication and stakeholder collaboration skills
• Highly organized with strong attention to detail and delivery follow-through across concurrent workstreams
• Analytical mindset with focus on optimization, performance measurement, and scalability
• Comfortable operating in fast-paced, matrixed enterprise environments with multiple brands and partner relationships

Position Summary
The Manager, Journey Orchestration is an individual contributor who supports the execution of enterprise-wide personalization and omnichannel lifecycle initiatives across digital channels, with an initial focus on commercial and transactional email. Reporting into senior product leadership, this role is responsible for operationalizing personalization and journey orchestration strategy defined at the enterprise level, standing up governance that coordinates communications across teams and brands, and ensuring consistent, scalable execution across platforms and partner workstreams. The role operates at the intersection of strategy, marketing technology, and delivery, partnering closely with Product Management, data/CRM teams, engineering, analytics, channel teams, and external implementation partners to translate personalization vision into actionable requirements, orchestrated journeys, governance frameworks, and measurable outcomes.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.