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Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

This role provides senior administrative support that requires little to no instructions on routine work, and general instructions on new assignments. The HLA Lab performs the pre- and post-transplant testing for patients who have been identified for transplant. This role is responsible to use complex decision skills to ensure the best patient treatment outcome by acting upon the HLA Algorithm order in CIS in a timely manner.

These tasks include:

• Identifying and retrieving the HLA Algorithm order in CIS.

• Carefully evaluating the patient information to place the correct HLA orders in CIS.

• Reviewing patient insurance information and contacting referral coordinators for approval as needed.

• Contacting patients with siblings by phone or email to obtain family contact information.

• Contacting siblings who live locally to be registered in CIS.

• Registering the sibling appointment and places blood draw orders in CIS.

• Contacting siblings who live remotely (too far away to come to City of Hope to be drawn) to obtain contact information to send sample collection kits.

• Entering the CIS order to start formal unrelated search for patients without siblings (this search order is the mechanism through which unrelated donor charges can be posted against a patient's account).

• Monitors the patient sample receipt and provides follow up for any donors who have not provided samples for testing.

• Assesses the next steps and place correct orders in CIS, and track all outstanding tasks related to the transplant donor search process.

• Cancels orders in CIS as outlined in Cancelation policy.

• Handles complex patient transfer cases from other hospitals, placing needed orders, authorization, tracking completion of HLA testing.

• Handles complex inquiries from patients, families, and clinicians by utilizing knowledge of policies and procedures.

• Applies advanced skills to the position.

• Maintains patient charting record in Histotrac which details the Algorithm orders, patient search progress, donor information, outstanding issues.

• Applies applicable policies, procedures, and practices to resolve a variety of new and routine issues.

Your qualifications should include:

• High school diploma or GED, some vocational/specialized training.

• Experience may substitute for minimum education requirements.

• 3-5 years responsible secretarial or clerical experience in a professional environment.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer. To learn more about our Comprehensive Benefits, please CLICK HERE.