Systems Analyst 3

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Systems Analyst 3

Location(s): Austin, TX

Overview
A state government agency is seeking a senior Systems Analyst 3 to support a statewide ERP and fiscal management program. This role supports enterprise financial, HR/payroll, and ancillary systems, with responsibilities spanning technical oversight, production support, service management, compliance, security, and vendor coordination.

Key Responsibilities

• Provide senior-level technical consulting and support for enterprise ERP systems and statewide fiscal applications.
• Ensure CAPPS requirements, development activities, testing, and deployments comply with established procedures, coding standards, and SDLC methodologies.
• Review and validate functional designs, technical specifications, and integration documentation.
• Analyze business processes and system workflows to evaluate ERP design effectiveness and alignment with business requirements.
• Identify technical gaps, integration dependencies, architectural risks, and potential system impacts.
• Develop technical scenarios and test cases to validate application functionality and system behavior.
• Assess performance, security, scalability, accessibility, and data quality impacts of proposed solutions.
• Review developed code and migration activities to ensure compliance with agency standards and requirements.
• Ensure all digital products and content comply with WCAG 2.1 accessibility standards.
• Administer and support the BOSSDesk service desk platform, including configuration, maintenance, troubleshooting, integrations, monitoring, reporting, and documentation.
• Maintain an ITIL-compliant service management environment and support continuous service improvement initiatives.
• Provide Level 2 Service Desk support for complex incidents, service requests, and technical issues.
• Troubleshoot interface issues, IP whitelisting requests, EFT connectivity problems, transfer file issues, batch processing failures, and related technical challenges.
• Collaborate with managed services vendors responsible for Level 3 support and escalation activities.
• Support CAPPS Hub Program compliance activities, baseline management, and quarterly attestations.
• Participate in Major Incident Management processes for Priority 1 and Priority 2 incidents.
• Participate in Disaster Recovery testing and system upgrade testing activities.
• Develop, implement, and maintain information security controls and safeguards.
• Participate in annual SOC-1 audit activities and ensure compliance with security, confidentiality, privacy, and processing integrity requirements.
• Create technical documentation and maintain knowledge management repositories.
• Perform data analysis and prepare operational and management reports.
• Deliver presentations and technical briefings to stakeholders and user groups.
• Perform technical project management activities and support strategic planning initiatives.
• Hold vendors accountable for contractual obligations and service commitments.
• Perform other related duties as assigned.

Required Qualifications

• 10+ years of experience working directly for or supporting Texas state government agencies.
• 10+ years of experience supporting enterprise application systems.
• 10+ years of experience creating and managing strategic technology roadmaps.
• 10+ years of experience preparing and delivering executive-level presentations.
• 10+ years of technical project management experience.
• 10+ years of experience interpreting contracts and enforcing vendor compliance with contractual requirements.
• 10+ years of experience with data integration, data quality management, and SDLC methodologies.
• 10+ years of technical experience with PeopleSoft FSCM 9.2 or HCM 9.2.
• 10+ years of experience with PeopleTools, PeopleCode, Application Designer, SQL, PS Query, SQR, and Application Engine.
• 10+ years of experience with Oracle Database 11g or higher.
• 10+ years of experience supporting CAPPS Central production and deployment activities across large multi-agency environments.
• 8+ years of experience with IT Service Desk operations and ITIL frameworks.
• 3+ years of experience supporting BOSSDesk or a comparable ITIL-compliant service desk platform.

Preferred Qualifications

• 10+ years of experience applying software and hardware management best practices.
• 10+ years of experience supporting statewide financial systems in production environments.
• 10+ years of experience developing technical specifications for IT procurements.

Key Technologies

• CAPPS
• PeopleSoft FSCM 9.2
• PeopleSoft HCM 9.2
• PeopleTools
• PeopleCode
• Application Designer
• SQL
• Oracle Database
• PS Query
• SQR
• Application Engine
• BOSSDesk
• ITIL / ITSM
• ERP Systems
• WCAG 2.1 Accessibility Standards

Ideal Candidate
A highly experienced ERP and enterprise applications professional with extensive Texas public-sector experience, deep PeopleSoft expertise, strong service management and vendor oversight capabilities, and a proven record supporting large-scale statewide financial and HR/payroll systems. The ideal candidate combines technical leadership, operational support expertise, compliance awareness, and strategic planning skills.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.