Client Success Manager

Responsibilities

For 5 clients, serves as a strategic brand liaison between the client and internal sales teams, ensuring client satisfaction and brand success

• Supports a senior client service manager with an extended portfolio of clients, acting as a collaborative partner to assist in execution, communication, and strategic planning to ensure seamless client service delivery

• Builds foundational understanding of core brand and sales drivers and their impact on brand success

• Deepens understanding and monitoring of category reviews as sales opportunities

• Deepens understanding of the retail market for brand placement

• Ensures all members of the selling team are engaged and contributing to brand success

• Builds understanding of industry data as a sales tool, drawing conclusions to support brands in the portfolio

• Provides financial monitoring and reporting by tracking monthly sales, communicating bonus opportunities, advising on retailer promotions, and delivering monthly and quarterly updates on brand sales growth and progress

Qualifications

Education Requirements: Bachelor's degree

Experience Requirements: 2-4 years experience in relevant field

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Ability to work independently with general supervision

• Ability to follow detailed standard operating procedures

• Ability to use prior or closely related work experience to determine possible solutions to problems

Environmental & Physical Requirements
Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties
Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.