Insurance Change Specialist

Now hiring: Insurance Change Specialist

Location: Lafayette, LA

Pay Rate: $16.00 per hour

Shift: 8 AM-5 PM | Monday-Friday

Your Mom Says You're Great with People. Prove Her Right.

You bring the heart; we'll bring the job. As an Insurance Change Specialist, you'll support people, solve problems, and grow your career.

What we're looking for:

• High school diploma or equivalent
• 1+ year of insurance verification or authorization experience
• DME or medical office experience preferred
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Clear and professional communication skills (written and verbal)
• Ability to work independently and in a fast-paced environment

What you'll do:

• Collect and update patient demographic and insurance information, including co-pays when applicable
• Verify insurance coverage and explain benefits, including deductibles and co-insurance
• Obtain and track prior authorizations, including daily follow-up with payers as needed
• Review medical documentation to support billing accuracy and coverage decisions
• Resolve front-end collections accounts and document all activity in the system
• Communicate with patients, insurance companies, physicians' offices, and internal teams in a professional manner
• Handle inbound calls, emails, and faxes related to insurance and patient accounts
• Maintain accurate documentation and follow payer guidelines, compliance rules, and internal procedures
• Understand and interpret Explanation of Benefits (EOBs) and insurance determinations
• Apply basic knowledge of Medicare, Medicaid, CPT/ICD-10 codes, HIPAA, and medical terminology
• Work within billing systems and maintain accurate records in patient databases
• Meet productivity and accuracy standards while managing multiple tasks
• Perform additional administrative duties and support special projects as assigned

The Perks? Oh yeah, we've got those:

• Steady pay you can count on
• Benefits (Medical, Dental, Vision+ Life Insurance)
• Optional 401(k)-because planning ahead is smart
• A team that's got your back (and your future)

"Communication through Email & text is top tier." Staffmark Associate

Your next customer service paycheck starts here - Apply today.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.