New

Mortgage Customer Service Representative

TEKsystems
$17.00 - $18.50 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Michigan, Troy
Jun 10, 2026
Jumpstart Your Career in Mortgage Servicing Now Hiring: Customer Service Representatives (Mortgage Insurance) Pay: * $17/hour Start Date: Month of July Training Schedule: * First 45 days fully onsite (9:30 AM - 6:00 PM) Post-Training Schedule: * Hybrid (10:30 AM - 7:00 PM) * Hybrid eligibility based on attendance, quality, and performance Important: No time off allowed during the first 6 weeks of training. What You'll Do Be the first point of contact for customers and provide meaningful support every day: * Handle 35-45 inbound calls daily (average 11-14 minutes per call) * Assist borrowers, insurance agents, and financial institutions with homeowners insurance inquiries * Answer questions related to payments, coverage, and policy details * Navigate multiple systems to research, document, and resolve customer concerns * Deliver accurate, timely, and professional customer support * Apply strong problem-solving skills to resolve issues effectively Requirements Must-Have Qualifications: * At least 1 year of recent customer service experience * Call center experience preferred; admin/front desk experience considered * Retail or food service experience alone is not sufficient * Strong computer skills and ability to navigate multiple systems * Typing speed of at least 35 WPM * Excellent verbal and written communication skills * Reliable internet connection for remote work * Dependable transportation Nice to Have: * 2+ years of call center experience * Experience in mortgage or insurance Disqualifiers: * No recent relevant customer service or administrative experience * Inability to meet onsite or hybrid requirements * No reliable internet connection * Poor communication skills * Planned time off within the first 4-6 weeks Pre-Employment Requirements: * Basic Computer Literacy Test (70% passing) * Typing Test (35 WPM required) Why Join Us? * Entry-level opportunity with long-term growth potential * Gain hands-on experience in the mortgage and insurance industry * Structured training and supportive work environment * Opportunity to earn hybrid flexibility based on performance Job Type & LocationThis is a Contract to Hire position based out of Troy, MI. Pay and BenefitsThe pay range for this position is $17.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Troy,MI. Application DeadlineThis position is anticipated to close on Jun 23, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.