Customer Service Specialist

Duties & Responsibilities

Front desk operations & guest services

* Greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service. This includes, but is not limited to, making reservations, sending confirmation emails, processing payments, processing refunds, and resolving complaints.

* Maintains records of guest information and interactions.

* Compile monthly revenue numbers of hotel operations and prepare statements for our Retreat Center Coordinator.

* Supervise part-time and any other full-time housekeepers. Supervisory duties include interviewing candidates, training employees, assigning work, and evaluating staff.

* Serve as primary point of contact for guests & potential guests in various situations including answering questions about Allerton history, amenities, and other area attractions directing guests to appropriate department for additional assistance when necessary.

* Respond to guest inquiries and requests and resolve complex issues in a timely, friendly, and efficient manner.

* Ensure that events on the property are ready when clients arrive by assisting with set-up and placement of food, beverage, and other items for guests when needed.

* Book rentals for events which includes processing payments and emailing confirmations and necessary information to clients.

* Responsible for selling gift certificates, Allerton merchandise, etc. over the phone or in person including preparing the product, shipping, processing payments, and recording those sales.

* In collaboration with the Retreat Center Coordinator, set standards and policies for the Allerton guest experience including hotel and front desk operations.
* Responsible for hotel inventory including purchasing and/or reporting needed items as necessary.

Responsible for ensuring that the Allerton guest experience is executed with attention to detail by maintaining a clean, sanitary, and comfortable environment for hotel guests.

* Report items in need of repair.

* Ensure confidentiality and security of guest rooms.

* Make beds, remove, and replace linens. Wash, dry, and fold laundry.

* Restock Closets.

* Clean guest rooms and bathrooms which includes, but is not limited to, dusting, mopping, vacuuming, and washing windows.

Other duties as assigned.

• High school diploma or equivalent.
• Any one or combination totaling three (3) years (36 months) from the following categories:
  college coursework in business administration, communications,
  public relations or a closely related field as measured by the following
  conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months), Associate's Degree (60 semester hours) equals eighteen months (18 months), 90 semester hours equals two (2) years (24 months),
  Bachelor's degree (120 semester hours) equals three (3) years (36 months)
• Responsible work experience in customer services, public relations,
  office administration, business and financial operations, healthcare
  administration or other closely related experience
• One (1) year (12 months) of work experience comparable to that gained as a Customer Service Representative

• Ability to maintain a professional appearance and interact positively with hotel guests.
• Ability to be reliable.
• Highly organized with high attention to detail.
• Excellent communication skills.
• Ability to lift 50 lbs.

This is a 100% full-time Civil Service 4809 - Customer Service Specialist position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. The salary range for this position is $42,000-$46,000. We strive to provide a competitive salary, considering factors such as available market data, internal equity, candidate experience and qualifications, collective bargaining agreements, and budget constraints. The final salary offer will be determined through a thorough assessment of these elements. Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Applications must be received by 6:00 pm (Central Time) on June 23, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. For full consideration, application materials should include a cover letter, current resume (including month/year employment dates), contact information for three professional references, and transcripts or proof of degree(s). Please ensure your resume highlights your qualifications/experience for this position. This may include professional, academic, volunteer, or other applicable experience that aligns with the responsibilities of this role.

In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jordan Zech at jmgiffor@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

At the University of Illinois Urbana-Champaign - the state's flagship public university and one of the world's leading research institutions - every staff member helps shape what's next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or accessibility@illinois.edu.

Requisition ID: 1035703

Job Category: Administrative Support

Apply at: https://jobs.illinois.edu