Technical Operations Supervisor

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At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview
This role will serve as a liaison between DVR and other various support groups within CHOP (e.g., Facilities, ORS, EH&S, OHS) on facility projects, repairs and improvements.

The role will help oversee all projects and work with partner groups to coordinate efforts of internal facilities personnel and external contractors performing work on site for DVR.

This position will also serve as a departmental liaison for research faculty and vendor relationships in the current expanding research program.

What you will do

• General
• Help manage work order submissions and process flow between DVR and Facilities and BSO Departments.
• Oversee CTRB Cage Wash team which has a staff of up to 10 employees.
• Maintain all equipment pertinent to the operation of the animal facilities (floor scrubbers, bulk trucks, IVC racks, Hydropak machine).
• Maintain Quality Control procedures of CW operation (autoclave strips, temp tapes, BIs, chlorine flushing stations)
• Work with vendor liaison to maintain the Edstrom Watchdog System and troubleshoot issues of the system.
• Manage lighting controls and adjust based on researcher requests.
• Oversee pest control program and assist vendor in coordination of pest eradication procedures.
• Assure clean potable water for all animals housed in DVR's animal facilities.
• Evaluate facility and equipment needs, direct the ordering of services and maintenance as needed for the facility.
• Maintain all equipment pertinent to the operation of the animal facilities.
• Oversee the procurement and receipt of equipment to animal facility.
• Space and Equipment Management
• Oversee equipment and facility maintenance programs.
• Maintain equipment inventory and coordinate equipment redeployment.
• Oversee cage and equipment inventory.
• Collect, collate and summarize information for quarterly meetings, updates and communications as needed by the Director, DVR.
• Participate in Enterprise facilities infrastructure committees as needed.
• Education/SME Support
• Review and refine policies and procedures to ensure accreditation and compliance with federal laws as requested by Director/AV of DVR.
• Support interpretation of relevant policies and procedures for incoming investigators and staff as needed.
• Serve as SME to advise investigators and staff regarding procedural issues.
• Provide support for internal and external audit, site visits and inspections as needed.
• Interpret relevant policies and procedures for incoming staff and investigators.
• Provide training and development of prescribed policies, SOPs, etc. to assigned staff.
• Serve as a resource to investigators in the preparation and conduct of their approved protocols.
• General Administrative
• Conduct assessment and provide recommendations to senior management for animal and laboratory space allocation and planning.
• In collaboration with the Assistant Director of Husbandry and Operations, implement decisions regarding space allocation or reallocation.
• Maintain and write SOP's related to the areas of the DVR Technical Operations Project Supervisor's responsibility.
• Responsible for hiring, managing, mentoring, coaching, creating and assigning work schedules for the Logistical Support Technician.
• Other duties as assigned.

Education Qualifications

• High School Diploma / GED Required
• Bachelor's Degree Preferred

Experience Qualifications

• At least five (5) years of facility technical operations experience Required
• At least one (1) year of leadership, management or supervisory experience Required
• At least seven (7) years of facility technical operations experience Preferred
• At least three (3) years of laboratory animal experience Preferred
• At least three (3) years of leadership, management or supervisory experience Preferred

Skills and Abilities

• Ability to operate a company vehicle and/or be insured on a CHOP policy.
• Advanced knowledge of facility and technical operation best practices
• Intermediate knowledge of regulatory and compliance requirements related to animal care/use in research
• Excellent verbal and written communication skills
• Excellent time management skills
• Excellent organizational skills
• Strong critical thinking / problem-solving skills
• Strong project management skills
• Strong analytical skills
• Ability to maintain confidentiality and professionalism
• Ability to work independently with minimal supervision
• Ability to collaborate with stakeholders at all levels
• Ability to gather, analyze and make recommendations/decisions based on data
• Ability to convey complex or technical information in an easy-to-understand manner

Licenses and Certifications

• Driver's License - Department of Motor Vehicles - upon hire - Required
• Certified Manager of Animal Resources (CMAR) - American Association for Laboratory Animal Science (AALAS) - - Preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.