POSITION SUMMARY
Under direct supervision, the Customer Service Support Specialist provides administrative, logistical, and customer service support to field service operations. This role is responsible for processing service-related transactions, maintaining accurate records, supporting internal and external customers, and ensuring efficient coordination of parts, warranty claims, and service requests. ESSENTIAL FUNCTIONS
- Process Material Requests (MRs) and ensure timely order fulfillment.
- Maintain and update operational spreadsheets, databases, and tracking reports.
- Generate weekly and monthly reports on parts usage and service activities.
- Perform cycle counts and reconcile inventory discrepancies.
- Investigate and resolve inventory variances through root cause analysis.
- Prepare and process field service quotations.
- Submit and track warranty claims and service requests (SRs).
- Coordinate and manage service escalations to support customer satisfaction.
- Provide customers with status updates regarding parts availability, shipments, and service requests.
- Comply with all EBARA safety policies and complete required safety training.
- Maintain a clean, organized, and safe work environment in accordance with company standards.
- Monitor in-transit reports to ensure timely receipt of parts and materials.
- Create and maintain service-related folders, files, and documentation.
- Assist with incoming and outgoing shipments for service operations.
- File and maintain Material Requests, RMAs, Service Requests, and other operational documents.
- Perform additional duties and special projects as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
- Ability to manage multiple priorities and maintain attention to detail.
- Strong verbal and written communication skills.
- Ability to work effectively in a team-oriented environment.
- The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
- The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
- The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.
- The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
- The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
Education
- High school diploma, Associate's degree, or equivalent experience.
Experience
- Four (4) to six (6) years of work-related experience in the semiconductor or related area.
- Working knowledge of general policies and procedures.
- Strong Customer Relations skills.
SKILLS & ABILITIES
- Experience working with multiple products/applications and different types of service reports/lines.
- Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
- Sufficient PC skills to manage information and good ten-key data entry skills.
- Must be detail-oriented.
- Strong verbal and written communication skills are essential. Must be comfortable with redundant work and minute day-to-day variety.
- Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
- Independent worker who identifies and resolves problems promptly.
- Demonstrated teamwork and organizational skills.
- Demonstrated excellent written and oral communication skills.
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Ebara Technologies
$25.00 - $30.00 Hourly
Jun 12, 2026