Business Operations Manager

Remote Contract Opportunity: Business Operations Manager supporting sensitive operational processes for a technology company

Job Title : Manager, Business Operations

Open Pay range - $100-120/hr

Location - Remote

Duration: 3 month contract to start

Position Specific Description
Work Type: (Onsite / Hybrid / Remote) Remote

If Remote:

Time Zone Requirements: PST time zone preferred

Possibility of Extension or Conversion: 3 months

Mid-to-senior level Operations Manager role supporting highly sensitive and security-focused workstreams within a technology company.

Requires the ability to manage and influence a broad range of stakeholders

Responsible for coordinating account provisioning, access management, and permissions-related processes while ensuring adherence to security and compliance requirements.

Key focus on implementing and streamlining operational processes to improve efficiency, scalability, and execution.

Strong program and project management skills required to drive initiatives across multiple teams and ensure successful adoption of new processes.

Exceptional attention to detail is critical due to the sensitive nature of the work; errors can have significant downstream operational, security, or compliance impacts.

Comfortable operating in a high-trust, high-accountability environment where discretion, judgment, and accuracy are essential.

Ideal candidates will demonstrate strong organizational skills, process improvement experience, cross-functional collaboration capabilities, and a track record of executing complex operational initiatives.

Business Need (Why this role exists): Current provisioning volume exceeds the capacity of the existing team.

Job Description: Contractor, Business Operations

About the role: Platform Ops team is seeking a cleared contractor to execute daily operational workflows supporting enterprise and US government customer programs.

Responsibilities:

Execute customer account setup and configuration tasks in internal administrative systems, following established runbooks

Process approved request batches accurately and on schedule, verifying changes take effect and escalating discrepancies

Maintain accurate records of completed work: update trackers, close out request threads, and flag mismatches between records and live system state

Coordinate with internal teams across multiple deployment environments, including government cloud

Propose runbook updates when documented steps drift from how systems actually behave

Requirements:

Strong attention to detail in high-volume, multi-system execution work - small errors have customer-facing impact

Comfort working in internal admin tooling and structured workflows; prior operations, deployment-support, or technical-support experience preferred

Clear async written communication; comfortable working US Pacific hours

Comfort escalating to internal stakeholders when there are bugs or questions you can't answer on your own

What success looks like: Routine operational requests executed same-day, bugs & gaps identified and flagged, proactive problem solving, freeing full-time staff for program ownership.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.