Transfer Center Experience and Operations Coordinator

Position Title:

Compensation:

Department:

Start Date:

About this opportunity:

Candidates for searches must have current authorization to be employed in the United States without employer sponsorship.

What you'll do and what you'll bring:

Position Function: Serve as thefirst point ofcontact for the Transfer Centerin-person appointments, telephone lines and Transfer Center email;greet students and guestsin a friendly and welcoming mannerin the front-facing role;record and relay telephone messages; respond to questions,provideaccurateinformation, and make referrals to the correct individual or office; route calls toother areas as needed; serve asa primaryresource person for theTransfer Center, Office of UndergraduateAdmissions and other offices in Lucina Hall.

Duties & Responsibilities:

1. Provide organizational program and administrative support for all transfer admissions recruitment activities; maintain master travel calendar for the Director of the Transfer Center, the Senior Transfer Coordinator and the Transfer Recruiter and Advisors; process travel authorizations and forward to Transportation for fleet car usage for recruitment travel; process expense vouchers and other related forms for recruitment operations; maintain master files of all travel documentation including monitoring record retention procedures; monitor approval process of travel authorization and expense reports in the Chrome River Travel Module.

2. Provide excellent customer service for prospective students, admitted students, family members, new students, and the university community; analyze and resolve various situations by taking action and referring to appropriate personnel.

3. Reserve BSU vehicles for staff usage for recruitment and usage for various events; provideTransportationDepartment with the proper approved documentationrequiredfor vehicle reservations. Oversee communication with Transportation for staff needs and questions. Update reservations and paperwork, as needed, as travel requirements/information fluctuate.

4. Perform Data Entry in Slate, the CRM system; perform follow-up checks to student records and transcripts to verify students' articulation agreement and scholarship information is updated and accurate; manage visit information in Slate; retrieve information for statistical reports for the office.

5. Coordinate projects and meetings for the Transfer Center team; schedule guest speakers for meetings asrequired; attend staff meetings and generate meeting minutes; schedule professional development meetings and other events/meetings as needed.

6. Process any transfer fair-related registration forms for the entire transfer staff; process payment of any fair registration fees.

7. Prepare printed and digital materials; coordinate distribution of materials to institutions and Ball State faculty and administrators; supervise the registration of Transfer Visit Days, Transfer Appointments, both in person and virtual.

8. Manage and facilitate the communication with prospective transfer students through the Transfer Center email account, including corresponding with individuals about admission-related information, coordinate scheduling and communication of appointments, in-person or virtual, with Transfer Center staff; gather information needed from individuals to help prepare information for Transfer Center staff for recruiting and advising students.

9. Itemize budgets for program and expenditure reviews; monitor spending and coordinate appropriate forms. Provide a yearly budgetoverviewand projections for the next transfer recruitment cycle.

10. Coordinate andassistwith the search process for professional transfer staff positions; create detailed interview schedules and provide to each candidate via email with detailed interview information; arrange and organize interview schedules forappropriate staffmembers' involvement.

11. Understand and effectively communicate university policies and procedures; compose and respond to correspondence;maintaincooperative procedures and referrals with other campus and external offices and organizations.

12. Serve as aback-up to the Welcome Center forfacilitatingthecheck-in process for a campus visit as well as the registration process forcampus visits,andtoassisttheWelcome Center student staff as needed.

13. Research transfer-related topics as needed.

14. Develop, organize, andmaintainmultiple filing systems, including electronic and cabinet filing systems.

15. Assist with call campaigns as needed during various parts of the semesterregardingmissing materials, awaiting decisions, orientation registration, etc.

16. Properly dispose of outdated confidential documentation.

17. Maintain cooperative procedures and referrals with other campus and external offices and organizations.

18. Perform other related duties as assigned.

19. Maintain regular and predictable attendance.

Minimum Qualifications:

• Eighteen months of education or training beyond high school or equivalent in a business-related area.

• Over one through three years of administrative experience, customer service, computer, oral, and written communications experience.

Preferred Qualifications:

• Associate's degree.

• Experience in a college admissions office.

How to apply:

Please follow upload instructions to attach all of the required support documents listed below.

NOTE: Do not use the Autofill feature for resume

• Cover Letter
• Resume

For inquiries about this position, please contact:

Bryce Nowak, Search Committee Chair

bnowak@bsu.edu

What we offer:

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.

Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package?

We have developed a calculator that show you the value of our core benefits. Select the Total Compensation Calculator - Staff (Exempt) and download our calculator spreadsheet.