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Position Title:
Director of Student Services
Compensation: $65,000 - $75,000
Department: CAP Deans Office
About this opportunity:
The Director of Student Services provides the College of Architecture and Planning with strategic and tactical coordination of recruitment, admissions, enrollment management, and retention of its undergraduate students.
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
What you'll do and what you'll bring: Position Function: Provide the College of Architecture and Planning with strategic and tactical coordination of recruitment, admissions, enrollment management, and retention of its undergraduate students. To serve as the lead student services advocate for CAP undergraduates by facilitating problem resolution with college or university level business services. Duties/Responsibilities:
Recruitment - Direct and implement ECAP undergraduate recruitment, admissions, and registration processes; leverage visit opportunities to increase student interest in college majors; ensure the quality and effectiveness of the visit experience, by scheduling and coordinating all college tours of prospective students in collaboration with the Office of Admissions; coordination and presentations for all Office of Admissions recruitment activities in the college (Preview Days, Admitted Student Day, Project Stepping Stone, Discover Ball State, High School Counselor visits, etc.); identify and implement outreach tactics to high schools, community programs - including visits and workshops; pursue increase of populations in the recruitment pipeline through above activities and other; create and maintain a network of volunteers (alumni, parents, current upper-level students, and friends of CAP) representing the assigned academic areas who are interested in contributing to student mentorship and success; design and implement plans for the recruitment of applicants; implement tactics to maintain and improve excellence in the applicant pool; identify (with college leadership) and meet annual enrollment targets through calibrated admission processes; provide yearly assessment reports to the Dean, Associate Dean, and Department Chairs on admissions strategies and tactics.
Enrollment - Coordinate review of all applicants for admission by Department Chairs or designated admissions task force; continually improve the quality of the first-year CAP cohort; advise denied students regarding re-applying and alternative pathways into CAP programs; with department chairs, identify potential 2-year transfer programs for possible Transfer Single Articulation Pathway; develop internal processes to assess accreditation requirements in articulation agreements; identify and meet college annual enrollment targets; provide monthly reports to the Dean, Associate Dean, and Chairs on enrollment trend numbers.
Student retention and success - Promote and maintain a "hassle-free" ECAP undergraduate student experience by assisting all students needing help resolving college or university related business problems (resolving issue or identifying university resource for student to contact); oversee college efforts at student retention and success in the first year of the undergraduate program; serve as point-person for students with mental health resource questions (awareness of university resources and ability to connect students with resources); serve as point-person for student support inquiries (need for supplies, resources, financial aid) and awareness of university resources to direct students towards. In partnership with the First Year Program Coordinator and College leadership, coordinate and facilitate first-year activities that focus on major (disciplinary) exploration, pre-professional preparation (portfolios, resumes, etc.) and related peer-to-peer programming for student success.
Participate with the Dean, Associate Dean and Chairs in defining the role and responsibilities of the CAP Student Support Services office and communicate role and responsibilities to all college publics; work with assigned directors to develop policies, procedures, and guidelines consistent with the college's mission and the university's strategic admissions and enrollment plans.
Coordinate identified CAP alumni, faculty, and students to serve as spokesperson(s) to assist with the recruitment of prospective undergraduate students and provide them with the tools to tell the current story of an ECAP educational experience.
Manage the college scholarship program, plan and implement the college merit award and donor recognition ceremony, coordinate the college senior class graphic design competition, and the college spring commencement ceremony; and assist departments in organization and collection of all graduate exit surveys.
Work with College Leadership in planning, program assessment, budget development, and policy formation for CAP first year recruitment and enrollment.
Serve as the college representative on institutional committees related to admission, recruitment, retention, and commencement.
Coordinate recruitment and enrollment of CAP summer camp offerings including DesignWorks and all other summer camps or workshops supported by CAP; develop registration process(es); oversee university compliance for these offerings; review and edit university contracts for housing, travel, recreation; monitor workshop payments; arrange necessary transportation from airports for participants; oversee all advertising updates and outreach for workshops.
Minimum Qualifications:
Preferred Qualifications:
Master's degree from an accredited institution. Five-years of experience working with a broad range of student programming and support initiatives. Experience working with organizations and faculty and contacts within professional design firms.
Required Certifications: How to apply: For inquiries about this opportunity, please contact Marsha Sherrell at: marsha.sherrell@bsu.edu The following documents are required as part of this application: 1. Cover letter 2. Resume - do not use the Autofill resume feature Applications must be submitted before 12:01 AM on July 1, 2026. What we offer: At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 24 vacation days, 12 sick days and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected. When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you. Let's fly together toward a secure and prosperous tomorrow. Curious about our excellent benefits package? We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet. If you are applying for a 10-month position or one with Burris or Indiana Academy, please select the corresponding calculator.
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Ball State University
dental insurance, life insurance, parental leave, sick time
Jun 17, 2026