Volunteer Services Coordinator

Schedule

This is a long-term position with flexibility to discuss days and schedule. Ideal candidate can consistently work a schedule of 1-2 weekdays (day or evening) and 1-2 weekend shifts a week, and cover some holidays. This is a year-round position, including during the summer.

Job Overview

This position monitors, screens and welcomes staff, patients and visitors to ensure all who enter are authorized or have legitimate business on the property. Provides a high level of customer service by interacting with staff, patients and visitors in a professional, cordial and helpful manner.

Job Description

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Greets patients, families and guests as they enter the hospital through the main lobby, serving as a focal point for all inquiries and provide personal attention to guests needs

2. Assists individuals with disabilities and mobility issues by securing appropriate transportation or services

3. Answers the patient information lines, releasing patient information when applicable. Also routes internal and external calls.

4. Circulates throughout the lobby, initiating contact with customers in order to identify and address questions and concerns.

5. Report any suspicious individuals or activity, violations of rules or regulations as required.

6. Makes "search" runs for wheelchairs ensuring the patients or visitors to the hospital are provided with necessary transportation.

7. Trains new volunteers in all aspects of responsibilities

8. Acts as the supervisor in the lobby during their shift, if coordinator of Concierge is unavailable.

9. Continually upgrading all information needed by the concierge employees and volunteers assuring a professional and accurate information system.

Physical Requirements:

1. Normal hospital environment.

2. Physically able to stand or walk for long periods of time and work between the hours of 8am-8pm, includes weekends and holidays (holiday hours are shorter).

3. Ability to carry out instructions furnished in written, oral, or diagrammatic form.

Skills & Abilities:

1. Ability to multi-task and meet established deadlines.

2. Ability to assess potentially dangerous situations quickly and make sound decisions based on the information present and takes appropriate action.

3. Ability to maintain professional composure when dealing with unusual circumstances.

4. Courteous telephone manner.

5. Ability to adapt to changes in the external environment and organization.

6. Ability to write routine correspondence, including email, logs, and reports.

7. Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

8. Ability to read and write at a proficient level.

9. Basic Computer Skills are required.