Supervisor - Front Office

Responsibilities

• Participate regularly in departmental and company meetings.
• Hold pre-shift meetings.
• Ensure customer service standards are met and retained.
• Must be always friendly and courteous.
• Answer phones within three (3) rings while following the company phone script.
• Accurately take messages for guests and initiate actions as needed.
• Accurately check guests in and out of the hotel and RV Park by following company procedure standards.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Accurately balance cash drawer daily.
• Select a room in accordance with hotel availability and guest request.
• Create and update guest reservations upon request based on hotel and RV park availability.
• Ensure to complete daily reports, audits, and checklists in a timely manner.
• Train all team members within the department to uphold company service standards.
• Assist the Director of Hotel Operations with creating and updating departmental policies and procedures to ensure effectiveness and relevance.
• Conduct wake-up calls and schedule as needed.
• Send and receive faxes.
• Complete a daily bucket check.
• Manage guest service calls, requests, and complaints.
• Create and update shift schedules.
• Accurately track team members attendance, behaviors, and performance.
• Assist housekeeping department with inspections, cleaning tasks, communication, etc. as needed.

QUALIFICATIONS

• High School Diploma/GED
• 3+ years similar work experience
• Computer experience required
• Able to effectively communicate verbally in English
• Able to satisfactorily complete assignable work tasks requested by the department leader.
• Must proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
• Be able to complete group check-ins and billing in a timely manner.
• Other duties as assigned

The starting rate for this position is : $20.00 per hour

WORKING ENVIRONMENT & PHYSICAL EFFORTS

The hospitality industry is a 24 Hour 365-day operation.

This position will primarily be indoor under controlled temperatures.

Frequent: sitting with repetitive movement of fingers, legs, arms, and hands, walking, reaching, and lifting up to 10 pounds

Occasional: Kneeling, pulling, pushing and lifting up to 50 pounds

Speech and Vision abilities are required