Customer Service Rep - Senior

Job title: Customer Service Rep

Duration: 6+ months

Location:, Oriskany, NY 13424

Pay Rate: $19.00 - $20.00 hourly on W2

JOB SUMMARY

As a Customer Care Advocate (Senior), you'll respond to customer inquiries by phone, guide customers through key policy topics, and process transactions with accuracy and care. You'll be supported by structured onboarding, training, and coaching-then you'll grow into a role that offers real impact, performance-based schedule opportunities, and the chance to build your career in customer care.

Required Skills

• High school diploma or equivalent
• 1-3 years of experiencein a customer service role
• Strong ability to follow instructions and pre-established guidelines
• Excellent customer servicemindset and professionalism while interacting with customers
• Ability to process transactionsand handle customer requests accurately
• Competence with digital tools and virtual communication (including using video for:
  
  
  
  • interviews, coaching, weekly huddles, and virtual training)
  
  
  
  
• Ability to work Monday-Friday between 8:00 AM and 11:00 PM ESTwith flexible scheduling based on business needs
• Ability to work near a office for in-person training, including reporting in person 1 day per month(and any additional day when remote work isn't possible due to issues such as system, internet outage, or poor connection)

Nice to Have Skills

• Experience handling inquiries related to insurance policiesor enrollment/support topics
• Demonstrated performance in environments that evaluate:
  
  
  
  • Attendance
  • Class participation
  • Grasp of material
  • Decision-making confidence
  • Ownership of learning
  • Technical skills
  • Adaptability and flexibility
  
  
  
  

Preferred Education and Experience

• Preferred:High school diploma or equivalent (required)
• Preferred experience level:1-3 years in a customer service role

Other Requirements

• Training / schedule structure:
  
  
  
  • In Person Training:8:30 AM-5:00 PM EST, Monday-Friday
  • Training Dates:8/3/26 - 9/8/26
  • Onboarding:first 3 days of the process
  • Nesting:9/9/26 - 9/22/26
  • No time off planned during traininguntil the end of nesting
  
  
  
  
• Work setup (work-from-home capability required):
  
  
  
  • High-speed internet (500-650 kbps)
  • Quiet, secure work location
  • Hotspots and WiFi are not allowed
  • Ethernet connection required
  
  
  
  

• Equipment: You will be issued equipment (laptop, 2 monitors, keyboard, mouse, docking station).

Interview/communication tools: Must be able to use video during interviews and ongoing virtual sessions

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.