Associate Application Analyst

The Associate Application Analyst is a member of the Digital Campus team within Davidson College's Technology & Innovation (T&I) department. The primary focus of this role is helping the campus community get real, practical value from the technology tools they use every day - through training, direct support, ongoing engagement, and behind-the-scenes operational work that keeps those services running reliably.

This is a people-first technology role. The work is split between direct interaction with campus users - faculty, staff, and students - and the operational tasks that support the college's AI service portfolio. The right person is comfortable in both modes: as comfortable facilitating a workshop or walking someone through a tool as they are managing a help queue or updating documentation.

The Associate Application Analyst works alongside the Digital Campus team and reports to the Manager of Digital Campus. As an Associate-level role, it is well suited to someone early in their technology career who is ready to grow into a full Application Analyst over time, with training and mentorship along the way.

Key Responsibilities

Training & Campus Engagement

• Deliver training sessions, workshops, and one-on-one consultations that help faculty, staff, and students use campus technology tools effectively and confidently
• Engage proactively across campus - connecting with departments, teams, and communities to understand how people are using AI and where they need support
• Develop and maintain training materials, guides, and instructional resources for a range of audiences and skill levels
• Represent T&I at campus events, orientations, and department meetings as relevant to AI services

Platform Support & Operations

• Provide day-to-day support for the college's AI tool portfolio - handling user questions, troubleshooting issues, and escalating as appropriate
• Manage license provisioning, user access, and onboarding for AI platforms
• Maintain help center content, FAQs, and knowledge base articles for AI services
• Track usage, support volume, and user feedback; compile data to inform ongoing service decisions
• Coordinate with vendors and T&I colleagues on platform updates, outages, and service changes

Governance & Policy Support

• Contribute to the college's responsible technology use work by surfacing patterns, concerns, and questions that emerge through campus engagement
• Help develop and maintain user-facing guidance documents, acceptable use summaries, and policy communications
• Participate in relevant T&I governance processes related to AI tools and services
• Identify emerging issues - operational, ethical, or institutional - and bring them forward proactively

Collaboration & Team Contribution

• Work closely with the AI Analyst on shared service responsibilities, coordinating on campus needs, workload, and priorities
• Contribute to T&I projects and initiatives that involve AI tools, adoption, or integration
• Build relationships across T&I and campus that support effective, connected AI service delivery
• Build technical and analytical skills over time - learning Davidson's application landscape, support workflows, and analysis practices with guidance from senior colleagues

Qualifications

Required

• Bachelor's degree or equivalent combination of education and experience
• Experience explaining technology to non-technical audiences - through training, documentation, presentations, or direct support
• Strong interpersonal skills and genuine comfort engaging with a wide range of people and communities
• Curiosity about how technology changes the way people work, and an interest in helping others adopt it
• Ability to manage multiple responsibilities, communicate proactively, and follow through with attention to detail
• Comfort operating in a role where the tools, priorities, and environment are actively evolving
• Aptitude for learning new software platforms quickly, and basic comfort troubleshooting technology issues
• Interest in how business processes and systems fit together, and a desire to grow analytical and technical skills

Preferred

• Experience in a higher education setting - particularly in a student-facing, faculty-facing, or technology support role
• Experience with enterprise software support, including user provisioning, license management, or help desk workflows
• Familiarity with workplace productivity platforms such as Google Workspace or Microsoft 365
• Experience developing training content or facilitating workshops for diverse audiences
• Interest in or experience with technology policy, digital ethics, or responsible technology use
• Exposure to application support concepts such as system configuration, testing, requirements gathering, or business process analysis

Information about how to submit an application can be found at https://employment.davidson.edu