New

Director of SMHS Registration, Records and Academic Affairs

George Washington University

United States, D.C., Washington

Jun 19, 2026

I. JOB OVERVIEW

Job Description Summary:	The Director of SMHS Registration, Records and Academic Affairs is responsible for the strategic direction, administration, and continuous improvement of registration services, student academic records, and core academic affairs operations within the School of Medicine and Health Sciences ( SMHS). This position ensures the integrity, security, and compliance of student records; oversees efficient and student-centered registration processes; and supports institutional academic policies and operational priorities. The Director serves as a key administrative leader and collaborative partner to academic leadership, faculty, and administrative departments. The role supervises assigned staff, manages critical annual cycles and deadlines, and advances service excellence through process improvement, data-informed decision-making, and regulatory compliance. Essential Duties and Responsibilities; Leadership and Administration Provide leadership, supervision, training, and performance management for registration, records, and academic affairs staff. Establish academic affairs service goals, priorities, workflows, and service standards. Recommend and implement process improvements, policies, and procedures to enhance operational efficiency. Develop documentation, internal controls, and service metrics. Manage office operations, calendars, deadlines, and annual cycles related to academic administration. Registration and Enrollment Services Direct all student registration activities, including course enrollment adds/drops, recording and reporting of grades, withdrawals, leave of absence, and status changes. Maintain accurate student enrollment records and ensure timely processing of registration transactions. Coordinate academic calendars, registration timelines, and student communication regarding enrollment processes. Resolve complex registration issues in collaboration with students, faculty, advisors, and administrators. Student Records and Compliance Oversee the maintenance, security, retention, and integrity of student academic records. Ensure confidentiality and compliance with FERPA and all applicable institutional, state, federal, and accreditor regulations. Manage recording and reporting of grades, transcript production, enrollment verifications and tracking of enrollment status changes, degree audits, graduation clearance, certifications, and records requests. Conduct regular audits of student records, enrollment data, and academic standing. Academic Affairs Operations Support curriculum and course management processes, including bulletin updates, course changes, and scheduling coordination. Coordinate faculty submissions of grades and ensure timely grade processing. Support academic policies and procedures related to progression, probation, dismissal, reinstatement, honors, and graduation. Prepare materials and provide operational support for academic committees, meetings, and governance processes. Assist leadership with implementation of academic initiatives and strategic priorities. Reporting and Data Management Generate recurring and ad hoc reports related to enrollment, retention, graduation, academic performance, and compliance. Maintain data accuracy within student information systems and related platforms. Analyze trends and provide recommendations based on operational and student data. Support accreditation reviews, audits, and institutional reporting requirements. Student and Faculty Support Serve as a primary point of contact for students and faculty regarding registration, academic records, and academic affairs processes. Provide clear guidance on policies, deadlines, forms, and procedures. Deliver high-quality customer service with professionalism and responsiveness. Support onboarding, orientation, and graduation-related administrative processes. Organize and manage health science graduation activities. Performs other work-related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related.
Minimum Qualifications:	Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 8 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 6 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:	Progressive experience (3+ years) in registrar functions, records management, academic affairs, higher education administration, or related field is desired. Experience in health sciences, graduate, or professional education environments is desired. Experience supporting accreditation, compliance reviews, or governance committees is preferred. Experience with process redesign and workflow automation is desired. Experience with student information systems, such as Ellucian, databases, and Microsoft Office or equivalent tools is desired. Supervisory or team leadership experience. Strong knowledge of student records practices, FERPA, and academic administrative processes. Excellent organizational, analytical, written, and interpersonal communication skills. Ability to manage multiple priorities, deadlines, and confidential matters with discretion.
Hiring Range	$76,921.10 - $111,604.15
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Foggy Bottom, Washington, D.C.
College/School/Department:	School of Medicine and Health Sciences (SMHS)
Family	Enrollment Services
Sub-Family	Registration
Stream	Management
Level	Level 3
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40
Work Schedule:	Monday - Friday, 8:00AM-5:30PM, may require occasional evenings, weekends, or peak- period hours
Will this job require the employee to work on site?	Yes
Employee Onsite Status	Hybrid
Telework:	Yes
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	Yes (University Wide)
Posting Number:	S014253
Job Open Date:
Job Close Date:
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.