Pentagon Field Ops Team Lead

Description

Unleash Your Potential

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, andoperatesustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

Leidos isseekingan experienced, leadership-driven Field Operations Team Lead to join our Digital Modernization Group in support of the AFNCR ITS mission at the Pentagon.This is an exciting opportunity to use your executive leadership and project management experience helping the AFNCR ITS mission. In this mission, we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and othergeographically separatedlocations(GSUs), leased spaces, and alternate sites.The major support areasare:Desktop Support, Walkup Helpdesk,Personal Wireless Communications Systems, Routine Requirements, and Tech Refresh. The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging

This position involves working in a dynamic environment where the ideal candidate willutilizeadvanced project management methodologies to manage scope, schedule, resources, and risk. This position will also serve as a key advisor and support to the Site LeadandOperations Manager,overseeingservice level agreements and providing world-class customer service.

Primary Responsibilities:

• Provide comprehensive management, mentorship, and performance oversight to a team of~20IT professionals. Foster a culture of accountability, continuous learning, and excellence in customer service while ensuring program service levels (SLAs) are met.

• Direct and manage teams responsible for executing core IT functions, including desktop support, technology refresh initiatives, mobile device management, and routine device fulfillment in support of a user base exceeding9,000 personnel.

• Interfacedirectly with leadership from the 844 CS and broader program teams to ensure operational alignment, provide mission-critical updates, and orchestrate escalation procedures.

• Guide the team in applying proven troubleshooting techniques to diagnose and restore functionality for desktops, laptops, network services, and printers in a live production environment. Act independently on complex assignments and collaborate with cross-functional IT professionals as needed.

• Oversee and enforce a rigorous security compliance program for classified assets across the field ops team, including classified asset movement, storage, inventory, destruction, and mandatory team training.

• Manage hardware inventories and forecast requirements to ensure the program has the assets needed to fulfill mission priorities. Track and coordinate lifecycles for desktops and laptops connecting to the network.

• Conduct regular audits of tickets across all field ops queues to ensure complete andaccuratedocumentation in alignment with program standards.Identifyperformance gaps and develop targeted training programs for the team to address shortcomings.

• Spearhead continuous process improvement initiatives and drive the creation of Standard Operating Procedures (SOPs) for tech refresh, routine requirements, and desktop support.

• Coordinate large office standups, serving as the primary field operations management interface with the customerregardingtimelines, resource allocation, asset counts, and final delivery expectations.

• Utilize and manage reporting via remote support tools (e.g., Remote Desktop, BEL Manage) and ITSM platforms (Remedy and ServiceNow).

Basic Qualifications:

• Bachelor's Degree and 8+ years of relevant experience, with a strong emphasis onleading and managing personnelin enterprise IT environments.

• Demonstrated management experience overseeing multiple teams delivering IT support services, including resource allocation, conflict resolution, and performance management.

• Proven ability to manage programs effectively and deliveraccurate, data-driven reports to executive leadership, supporting informed decision-making and mission success.

• Must hold a current DoD 8140 certification (e.g., Security+ CE or higher).

• Active DoD Secret security clearance (or higher).

• Deep experience supporting U.S. Government and/or DoD customers.

• Strong analytical troubleshooting skills paired with a proactive, strategic leadership mindset.

Preferred Qualifications:

• Formal leadership or management training/certifications (e.g., ITIL Leader, PMP, or equivalent).

• Military experience, particularly in supporting or briefing senior military leaders.

• Master's degree in Information Technology, Business Administration, or a related management field.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.