New

Mobility Technician

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, North Chicago
Jun 23, 2026
Description This position will focus more in the mobility support(iPads, iPhones, Androids) functions instead of the computers. Specifically focusing on mobile device refreshes and Intune migration. Level 2 Mobility Technician is responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (iOS), and mobile devices, and a range of software applications with at least 4-7 years experience. Assume primary responsibility for clients mobile device support providing service over the phone, through e-mail, chat, in person, or via remote control. Take ownership of issues carrying out problem analysis to implement temporary or permanent fixes with the aim or restoring service to the customer as soon as possible; escalating incidents or problems to other support teams when necessary. Accurately record, update and document support activities using service management software. Responsible to ensure completion of all assigned work and proper communications with clients meeting service level agreements, customer satisfaction, and service demands. Search and utilize knowledge; create, modify, and publish support documentation to ensure accurate knowledge and promote Level 1 first call resolution or user self-service where possible. Work with the Level 1 Service Desk, other Technicians, Senior Technicians, Hardware, and Engineering to understand support needs. Provide expertise on support services or on-call level-2 support when requested. Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies, including code of conduct, safety, GxP compliance, data security, and hardware and software procurement and usage guidelines. INTAKE CALL NOTES: Years of experience/education and/or certifications required: * 4 to 7 years of equivalent experience What are the top 3-5 skills requirements should this person have? * Level 2 Mobility Support Experience supporting iPads, iPhones, Androids 2Experience working with Carriers (AT&T and Verizon) * Experience working with corporate managed devices and an Mobile Device Management Platform (MobileIron/Intune) * Strong troubleshooting ability * Customer Service / Customer Focus * Strong Verbal and written communication skills What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification? * 2-5 years of experience in a corporate environment * Experience supporting remote based or field sales users * Experience with ServiceNow ticketing System * Experience with a TEM (Telecom Expense Management Platform) example: Tangoe, MDSL, Asignet Experience with MobileIron/Ivanti/Intune * Experience Apple Device Enrollment Program or Apple Business Manager What type of environment is this person working in? * Combination of team and independent - -User must work on tickets independently and own issues to resolution. Works with and partners with the team of technicians to ensure standardization across processes and User experience. Work Schedule (Define days,# of hours)/ Is Overtime offered or required? If yes, how many hours, what impact to scheduled working hours? * Monday - Friday 8 hours per day, 8-5 CST (hour lunch) * Depending on volume of work, may have limited overtime (less than 2 hours per week) Additional Skills & Qualifications * 2-5 years of experience in a corporate environment * Experience supporting remote based or field sales users * Experience with ServiceNow ticketing System * Experience with a TEM (Telecom Expense Management Platform) example: Tangoe, MDSL, Asignet Experience with MobileIron/Ivanti/Intune * Experience Apple Device Enrollment Program or Apple Business Manager Job Type & Location This is a Contract position based out of North Chicago, IL. Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in North Chicago,IL. Application DeadlineThis position is anticipated to close on Jul 6, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.