New

Marketplace Operations Specialist

Sonova USA Inc.
paid holidays, tuition reimbursement, 401(k)
United States, Illinois, Aurora
Jun 24, 2026
Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. Aurora (IL), United States Marketplace Operations Specialist 164224 Remote, United States - CST Time Zone Preferred Marketplace Operations Specialist Sonova Consumer Hearing USA is seeking a Marketplace Operations Specialist to support the operational execution and day-to-day administration of the Americas ecommerce and marketplace business, with a primary focus on Amazon Seller Central and related marketplace platforms. This role serves as a key operational partner to the Head of eCommerce and Amazon Key Account Manager, helping ensure strong marketplace health, catalog quality, pricing governance, issue resolution, and operational excellence across a rapidly evolving hybrid 1P / 3P business model. Responsibilities: * Support day-to-day operational administration within Amazon Seller Central and related marketplace platforms * Manage and resolve operational cases, support tickets, platform escalations, catalog issues, inventory discrepancies, listing suppressions, account health concerns, reimbursement claims, and operational compliance matters * Monitor marketplace account health metrics and proactively identify operational risks requiring resolution * Support inbound shipment tracking, stranded inventory management, reimbursement recovery, product launches, Prime events, seasonal programs, and promotional readiness * Maintain and update PDP content, A+ content, images, variation structures, and listing attributes across marketplace platforms * Monitor marketplace pricing, buy box ownership, unauthorized reseller activity, and operational issues impacting conversion, availability, discoverability, or customer experience * Maintain dashboards, trackers, and reporting related to account health, catalog suppressions, inventory exceptions, reimbursement claims, pricing issues, operational escalations, and marketplace KPIs More about you: * 3-5+ years of experience in ecommerce operations, marketplace operations, digital sales operations, or Amazon Seller Central environments * Hands-on experience working within Amazon Seller Central strongly preferred * Strong understanding of ecommerce workflows, including catalog management, fulfillment operations, inventory coordination, pricing governance, account health management, and marketplace administration * Experience supporting hybrid ecommerce fulfillment models, including Amazon FBA, FBM, DTC, or related marketplace operations preferred * Highly organized and detail-oriented with exceptional follow-through and the ability to manage multiple priorities * Strong analytical, communication, problem-solving, and cross-functional coordination skills * Proficiency in Microsoft Office Suite, especially Excel; experience with Shopify, Walmart Seller Center, Mirakl, ERP systems, ecommerce automation tools, or reporting tools preferred Travel: 10% travel may be required. A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources What we offer: Medical, dental and vision coverage* Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts TeleHealth options 401k plan with company match* Company paid life/ad&d insurance Additional supplemental life/ad&d coverage available Company paid Short/Long-Term Disability coverage (STD/LTD) STD LTD Buy-ups available Accident/Hospital Indemnity coverage Legal/ID Theft Assistance PTO (or sick and vacation time), floating Diversity Day, & paid holidays* Paid parental bonding leave Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) Robust Internal Career Growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform Plan rules/offerings dependent upon group Company/location. This role's pay range is between: $88,000 - 110,000 . This role is also commission eligible/bonus eligible. How we work:* At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. The Sennheiser brand The Sennheiser brand stands for premium quality in the field of audio products. At Sonova Consumer Hearing, we develop and offer consumer devices such as headphones, soundbars and speech-enhanced hearables under the brand license of Sennheiser. The business is headquartered in Hannover, Germany, and has approximately 650 employees worldwide. To continue to be among the best in the industry, we are always on the lookout for outstanding talent.