Customer Experience Associate

Inova Heart and Vascular Retail Pharmacy is seeking a dedicated Customer Experience Associate to join the team. This role will be full-time evening shifts; Wednesday - Sunday.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.

• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Customer Service Associate Job Responsibilities:

• Ensures that all prescriptions in the Ready to Dispense work que are filled in no more than 14 days.
• Pulls any prescriptions in pick-up bin after 14 days and gives to pharmacist for return to stock.
• Completes intake forms and collects pertinent data from patients at drop-off including correct spelling of name, date of birth, allergies, and insurance information.
• Completes cash register transactions and appropriately balances register.
• Ensures privacy of patient information by following HIPPA guidelines and laws.
• Complete daily and monthly deposit reports.
• Checks inventory for out-of-date products and removes expired products while maintaining an organized and up to date inventory.
• Orders and receives front-end inventory stock while maintaining inventory accuracy.

Minimum Qualifications:

• Education: High School or GED.

• Experience: One (1) customer service experience.